5-7 years of experience in service management or a related field.
Strong leadership and people management skills.
Expertise in budgeting, forecasting, and process improvement.
Exceptional time management and multi-tasking abilities.
Keen attention to detail with problem-solving capabilities.
Excellent written and verbal communication skills.
Strong proficiency in data analysis and labor tracking tools.
Responsibilities
Manage sales and production to meet margin goals.
Maintain high ethical standards in customer relations.
Cultivate long-term relationships with clients.
Proactively suggest improvements for future projects.
React promptly to customer needs and inquiries.
Pursue new vertical market opportunities diligently.
Assist business development by responding quickly to leads.
Foster a culture of continuous improvement and good practices.
Lead and mentor technicians in the department.
Ensure high levels of customer service and satisfaction.
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Short- and Long-Term Disability Insurance
Accident and Hospital Indemnity Insurance
Basic and Voluntary Life Insurance options
401K plan with Company Match
Generous Paid Time Off (PTO)
Paid Holidays
Referral Bonus Program for employee recruitment
Sponsorship for Electrical Schooling and further education opportunities
Full Job Description
Service Account Manager - Prism Electric
Responsibilities:
Sales, estimating, and production management of jobs that meet or exceed margin standards.
Conduct business and customer relations in a way that is above reproach.
Develop and maintainpersonal long-term relationships with customers.
Proactive involvement, offering suggestions for future situations.
Reactive involvement, punctual response to the customer's needs.
Diligently pursue new customers along vertical lines.
Support business development with timely responses to leads.
Encourage good habits and support continuous improvement.
Leadership approach in growing and developing technicians within the department.
Train, supervise, and motivate Prism's workforce.
Maintain exceptional customer service.
Maintain a productive workforce possessing the necessary skills, expertise, and drive to meet production schedules and deadlines.
Requirements:
Proven people management, process management, and performance management skills.
Knowledge of budgeting and forecasting, employee motivation and training, leadership and office management skills, and customer acquisition and relations.
Excellent time management skills and ability to multi-task and prioritize work.
Attention to detail and problem-solvingskills.
Excellent written and verbal communication skills.
Strong budget tracking, labor tracking, and scheduling skills.
Proficiency in information analyzation and budget setup.
Texas Journeyman License preferred
Benefits:
Medical, Dental, and Vision Insurance
Short- and Long-Term Disability
Accident and Hospital Indemnity Insurance
Basic and Voluntary Life Insurance
401K with Company Match
Basic and Voluntary Life Insurance
PTO
Paid Holidays
Referral Bonus Program
Electrical Schooling paid for with other educational opportunities available.
