Role:The Technology Program & Enablement Lead provides cross-functional program coordination, process ownership and operational support across Technology Integrations and Operations (tech.io). The role helps establish and manage the frameworks used to intake, evaluate, prioritize, coordinate and monitor technology work across core.io, digital.io and the emerging data.io capability.
This position combines hands-on execution with responsibility for standardizing, documenting and continuously improving the processes through which technology work is managed. The role directly supports technology request intake, workflow management, employee technology access administration, prioritization, reporting, vendor coordination, testing coordination, change readiness and stakeholder communication while identifying opportunities to make those activities more consistent, scalable and efficient.
The Technology Program & Enablement Lead also works with business units, technology teams and vendor partners to better understand business needs, document requirements, identify process and technology improvement opportunities and help translate needs into clear, actionable technology work. The position works horizontally across tech.io and serves as a key coordination point between business stakeholders, technology teams and other organizational partners.
Location:This is an onsite position.
What you will be doing:- Lead intake, assessment, and prioritization of technology requests.
- Gather requirements and translate business needs into actionable technology solutions.
- Own and improve technology intake, workflow, and prioritization processes.
- Coordinate cross-functional projects across business, technology, and vendor teams.
- Manage employee system access, approvals, documentation, and compliance requirements.
- Monitor workload, capacity, risks, dependencies, and work progress.
- Drive process improvements, automation, and technology optimization initiatives.
- Support testing, implementation readiness, change management, and user adoption.
- Develop dashboards and reporting to provide visibility into priorities and performance.
- Establish scalable governance, standards, and operational frameworks for technology delivery.
What you'll bring along: - Bachelor's degree in Information Systems, Computer Science, Business, Operations Management, Project Management, or a related field; equivalent experience considered.
- 5+ years of experience in technology operations, program/project coordination, business systems, process improvement, or a related field.
- Experience developing and improving workflows, intake processes, and prioritization frameworks.
- Experience gathering requirements and coordinating across technical and business stakeholders.
- Proven ability to manage multiple priorities, projects, and dependencies simultaneously.
