Service Center
CSCS TX
ESSENTIAL DUTIES:
- Develop and implement technology-driven strategies to drive improved performance in our collision repair centers. This will include improving repair order accuracy and parts procurement efficiency.
- Partner with Central Operations to define business needs, identify gaps, and propose innovative solutions.
- Lead product selection and implementation for AI-powered Guided AI Agents, automation tools, and analytics solutions to streamline processes.
- Collaborate with application engineering, IT business analysis, IT architecture, IT infrastructure, data, procurement, and operational teams to develop and deploy technology solutions.
- Ensure projects align with business objectives, timelines, and budget constraints.
- Drive continuous improvement through data analysis, key performance metrics, and customer feedback.
- Stay up to date with emerging technologies and industry best practices to identify opportunities for automation and efficiency.
- Manage relationships with vendors and partners, conducting performance assessments and quarterly business reviews (QBRs).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong understanding of process optimization in operations and supply chain environments.
- Expertise in AI-driven automation, predictive analytics, and machine learning applications.
- Knowledge of ERP, supply chain management, and parts procurement software.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Experience working in agile environments with cross-functional teams.
- Excellent communication and interpersonal skills to align stakeholders and drive adoption.
- Familiarity with cloud-based solutions and digital transformation initiatives.
EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
- Bachelor’s degree in computer science, Information Technology, Business, or a related field.
- Proven 7+ years of experience as a Product Manager leading process improvement initiative in operations, logistics, or supply chain technology.
- Experience in the automotive, repair, or aftermarket services industry is a plus.
CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS (If needed):
- Certifications such as PMP, CSPO, ITIL, or equivalent experience preferred.
