Job Class: 1070 Technology Product Director

Salary Range: $148,215 - $198,901/annually

Appointment Type: Permanent Exempt (what does this mean?)

Calendar: Full Time / Full Year

We are seeking an experienced and highly skilled 1070 Technology Product Director to join our team. The ideal candidate will have a strong background in designing, implementing, maintaining, and enhancing complex enterprise-level systems and networks. This role requires deep technical expertise and the ability to work independently on critical infrastructure projects that support our organizational IT backbone.

As the 1070 Director of Business Applications, Support, Innovate, & Collaborate (BASIC), reporting to the Executive Director of Applications within the Department of Technology (DoT), you will lead a multidisciplinary team of software engineers and business analysts. In this role, you will provide hands-on technical leadership in the management, design, development, configuration, and administration of key Enterprise Resource Planning (ERP) and Human Capital Management (HCM) components within SFUSD's complex, large-scale Frontline & Red Rover platform. Your work will support critical district-wide business functions, ensuring that systems remain secure, reliable, and accessible-meeting the diverse needs of the SFUSD community and aligning with our organizational service standards.

We are looking for a team leader who will serve as the guiding force for the project's goals and help propel us into the future. The ideal candidate will be creative, resourceful, and have sound judgement in analyzing and resolving complex issues, but most importantly, will have an eagerness to learn new business practices and structures, and embrace large and complex projects with increasing responsibilities.

Essential Duties

The duties specified below are representative of the range of duties assigned to the job code/class and are not intended to be an inclusive or exhaustive list.

As the Technology Product Director, duties are specified below:

• Organize, direct, supervise, and provide strategic direction for the work of subordinate professional and technical staff responsible for enterprise applications, technology products, system development, integration, administration, and operational support.
• Lead the development and implementation of goals, objectives, policies, priorities, governance frameworks, and strategic initiatives for ERP and HCM-related technology products, services, programs, and projects. Establish priorities based on organizational needs, system dependencies, risk, resource availability, and user requirements.
• Develop and maintain technology product roadmaps and multi-year strategies for assigned enterprise applications and services, aligning product priorities, enhancements, integrations, and lifecycle decisions with organizational goals and user needs.
• Lead major cross-functional technology initiatives involving enterprise applications, system integrations, business process improvements, and technology modernization; coordinate requirements, resources, schedules, dependencies, and implementation activities across multiple departments, technical teams, vendors, and stakeholder groups.
• Ensure timely and efficient completion of activities, consistent with applicable policies, procedures, and regulatory guidelines.
• Represent the department in meetings, presentations, and interdepartmental collaborations.
• Coordinate, design, and schedule internal and external training programs for staff and system users.
• Develop and present strategic plans for Information Systems products and services aligned with long-term organizational goals.
• Direct the design, development, enhancement, integration, implementation, maintenance, and continuous improvement of enterprise digital products and services, ensuring solutions are aligned with business requirements, technical standards, security requirements, regulatory obligations, and user needs.
• Supervise and review system production performance, service delivery, and user satisfaction metrics to ensure quality and reliability.
• Monitor, analyze, and resolve user and operational issues
• Coordinate external consultants in supporting the design, research, development, implementation, and enhancement of digital products and services.
• May prepare specifications and purchase orders; manage vendor accounts; recommend consulting services as needed; and establish maintenance contracts for equipment and technology services.
• Evaluate and recommend department digital products and services.
• Direct and coordinate end-to-end system integration activities involving enterprise applications, data exchanges, interfaces, reporting platforms, and related technology services; evaluate dependencies and risks and establish implementation strategies to ensure reliable interoperability across interconnected systems.

Knowledge, Skills, and Abilities:

Knowledge of: Project management and information systems development and maintenance; principles and practices of digital product management and service delivery technical, operational, and programming problem solving analysis; computer languages; systems design and software development lifecycle concepts; user-centered and data-informed approaches to product or system improvement: common operating systems and relational database systems; interactive or macro-based applications; agile and iterative methodologies; practices and techniques of supervision; training techniques; job flow within a large scale data processing environment; and data processing methods; budgeting, procurement, resource management, and vendor coordination; and change management and communication strategies for introducing new systems or service models.

Ability or Skill to: Supervise and direct a group of technical employees, including the ability to provide counseling, guidance, and mediation; persuade, convince and train others; advise and interpret regarding the application of policies, procedures and standards to specific situations; exercise judgement, decisiveness and creativity required in situations involving the direction, control and planning of projects, programs, and products; modify existing policies, strategies and/or methods to meet unusual conditions within the context of existing management principles; communicate effectively orally and in writing; establish and maintain good working relationships with department personnel, staff, vendors, and peers; use logic and analysis to solve problems; produce complex reports and presentations; prioritize competing requests for service in a dynamic, multi-stakeholder environment.

Minimum Qualifications

Education: An associate degree in computer science, information systems, business administration, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience: Five (5) years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management, including two (2) years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.

Substitution:One year of additional experience as described above may be substituted for the required degree.

The Strongest Candidates Will Have:

• Knowledge of San Francisco's public schools/urban public schools and a passionate belief in SFUSD's commitment to instructional leadership as a lever toward delivering on the SFUSD Graduate Profile
• A team focus with a coachable and approachable workstyle
• Strong analytical, critical thinking, and problem solving skills
• Experience with administering Frontline ERP, RedRover HCM
• Proficiency with Crystal Reports
• Strong oral and written communication skills with the ability to translate technical requirements into user-friendly, accessible language
• Experience in implementing new systems and tools and/or systems consolidation
• The ability to build strong working relationships and support a positive work environment
• Experience in data visualization (ie: PowerBI, Tableau)
• An organized, efficient, on-time, cost-conscious perspective that seeks to continuously improve
• Demonstrated experience in leading and managing help desk and providing excellent team customer service for an organization
• Ability to work effectively across multiple functions and roles within a complex organization
• A proven record of effectively planning, organizing and using resources to take action and achieve goals
• The ability to learn quickly and adapt as needed in a fast-paced environment
• A flexible, "can do" work ethic with a focus on identifying challenges and proactively working to find solutions while maintaining a bigger picture lens and focus on what can be delivered instead of what cannot be done
• Strong interpersonal skills and the ability to build effective working relationships with senior level district staff and colleagues
• Effective written and verbal communication and the ability to clearly communicate complex, bureaucratic processes to a variety of audiences
• Ability to work effectively in difficult situations that involve confidential and sensitive matters
• Strong computer skills including GSuite (Google Docs, Slides, Sheets, Forms)

What We Offer

SFUSD offers a competitive salary $148,215 - $198,901/annually, commensurate with experience in a similar position. We offer a comprehensive benefits plan including dental and vision plans, a defined benefit pension plan, disability, life insurance, flexible spending account options and vacation time. We also offer an inclusive and equity-centered environment where we encourage staff to bring their whole selves to work.

How to Apply

• Visit www.jobs.sfusd.edu and create a new account to begin your application.
• Visit careers.sf.gov and begin the application process.
• You will be prompted to electronically attach a letter of interest, resume, list of professional references

and any applicable credentials or licenses

• Our Human Resources team will then review your entire application to determine your eligibility status

and contact you directly should you move forward in the process

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the San Francisco Unified School District.