Bank of America Corporation

Technology Operations Specialist II

Bank of America Corporation$88K — $105K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of relevant experience as a functional or technical analyst, preferably in a support context.
  • Demonstrated application owner expertise with senior leadership communication skills.
  • Familiarity with BPA approvals and firewall rule reviews essential.
  • Experience managing application governance and compliance deliverables in a banking environment.
  • Knowledge of DR/resiliency activities and application maintenance requirements.

Responsibilities

  • Lead the planning, design, and implementation of complex infrastructure solutions.
  • Communicate technical updates and oversee stability and performance of supported systems.
  • Mentor team members and provide technical leadership.
  • Translate business requirements into system designs and collaborate with relevant stakeholders.
  • Manage change implementations and resolve potential issues proactively.
  • Support application governance and ensure continuous compliance with bank standards.
  • Coordinate with risk and technology teams to deliver on project requirements.

Benefits

  • Comprehensive health benefits including medical, dental, and vision coverage.
  • 401(k) plan with company matching contributions.
  • Professional development opportunities and training.
  • Flexible work arrangements promoting work-life balance.
  • Access to employee wellness programs and resources.
Full Job Description
Job Description:

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

The Application Owner/Primary Bank Contact is accountable to manage applications in compliance with all applicable bank policies and standards and meet the objectives and Service Level Agreements (SLAs) required of the function it supports. They will work closely with the Risk, GIS and Application teams to ensure the Application Governance related deliverable are maintained to the standards and timelines that the Bank requires. This individual is critical to the operation of the platform and implementation of its projects and will coordinate with internal clients/systems/owners and risk/GIS areas. Individual will also be subject matter expert for application owner responsibilities senior engineer/architect knowledge base would be required. Position will also be responsible for collecting and interpreting Subject Matter Expert input into all application ownership/governance/risk/technical deliverables and reporting as needed.

Responsibilities:
  • Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
  • Mentors other team members and provides technical leadership
  • Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
  • Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
  • Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
  • Provides release support when needed and manages engagement across audiences
  • Provides full lifecycle management of the infrastructure and application environments
  • Support the ServiceNow platform implementation and sustainability
  • Manage products such that operational risks inherent with the use of Tier 1 and Tier 2 Not Permitted Technology (NPT)
  • Ensure that a Technical Recovery Plan (TRP) is completed, reviewed, updated and approved annually (every 365 days)
  • Support TCOA reviews as needed and yearly review of cost of applications
  • Quarterly capacity planning review and approval
  • Quarterly sox attestation
  • BRE rules review and updates, as needed
  • Responsible for owning and managing the completion of the Application Governance deliverables including:
  • ARM Approval for all AITs
  • Access reviews for all service IDs
  • Permit to Send maintenance and renewals


Required Qualifications:
  • 5+ years of experience in a similar position: functional or technical analyst, developer, preferably within a support context
  • Proven senior contributor, with application owner experience and excellent communication skills responsible for Senior leadership communication reporting
  • Individual must be comfortable working closely with Risk, GIS, Architecture, development teams
  • BPA (former econnect) approvals and non-conforming firewall rule review
  • RISE deliverables, Vulnerabilities ownership
  • New PTO functions for app owners (Arm on boarding, ADSF scan and P2/ERPs)
  • DR/Resiliency Activities
  • Trident surveys
  • AppHQ maintenance, certification, and attestation
  • BTConverge
  • RIMS Enterprise records management maintenance


Desired Qualifications:
  • Individual should be comfortable working closely with Risk, GIS, Architecture, development teams and release management in a large bank environment where risk management, security, stability, and resiliency are of the utmost importance.


Skills:
  • Innovative Thinking
  • Production Support
  • Result Orientation
  • Risk Management
  • Solution Design
  • Adaptability
  • Analytical Thinking
  • Collaboration
  • Influence
  • Solution Delivery Process
  • Other


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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