The Technology Operations Analyst provides lead responsibility for procurement of materials and services, including IT software, hardware, and technology-related services. This role supports end-to-end procurement execution, vendor management, and operational process improvement while partnering closely with IT, Finance, and business stakeholders to ensure efficient, cost-effective, and compliant procurement outcomes.
Your ImpactIT Procurement & Operations- Execute procurement activities for IT software, hardware, and services aligned to business needs
- Support full lifecycle procurement: intake, sourcing support, contracting, purchasing, and renewals
- Coordinate with stakeholders to ensure timely execution of procurement requests
- Maintain procurement documentation, contract records, and supplier data
- Balance price, quality, service, delivery, and commercial terms in procurement decisions
Technology & Application Support- Partner with IT to understand application portfolio, licensing models, and technical requirements
- Support software lifecycle management including renewals, maintenance tracking, and license optimization
- Maintain working knowledge of technical requirements to ensure supplier alignment
- Assist in evaluating vendors based on technical capabilities, scalability, and cost
Vendor Management & Performance- Support vendor onboarding, relationship management, and issue resolution
- Track vendor performance against SLAs, contracts, and service expectations
- Assist in identifying cost savings, vendor consolidation, and optimization opportunities
Market Analysis & Strategic Support- Analyze industry conditions, pricing benchmarks, and supplier performance
- Prepare statistical analysis of market trends and procurement strategies
- Provide insights into cost drivers, renewal risks, and sourcing opportunities
- Support strategic sourcing and negotiation preparation
Operations & Process Improvement- Identify and implement opportunities to improve procurement workflows and efficiency
- Support automation, standardization, and documentation of procurement processes
- Contribute to procurement transformation initiatives and reporting improvements
Minimum Qualifications- Bachelor's degree in Business Administration, Supply Chain, Information Systems, or related field
- 2-5 years of experience in procurement, sourcing, IT procurement, or vendor management
Experience supporting technology procurement (software, SaaS, hardware) preferred - Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
- Certifications (Nice to Have):
CPSM (Certified Professional in Supply Management)
APICS / ASCM certification
ITAM or procurement-related certifications
Additional Success Factors- Strong interpersonal, communication, and stakeholder engagement skills
- Customer service orientation with ability to work cross-functionally (IT, Finance, Legal, Vendors)
- Strong organizational and prioritization skills in a fast-paced environment
- Analytical thinking with ability to evaluate pricing, contracts, and vendor performance
- Problem-solving skills with ability to recommend practical solutions
- Knowledge of procurement principles, contract lifecycle, and vendor management
- Systems & Tools Expertise (Required)
- ServiceNow
- Coupa
- Catalyst
- Microsoft Excel and reporting tools
- Procurement / ERP systems
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest
