Technology Consulting, ServiceNow - IT Asset Management (ITAM) (Manager) (Multiple Positions) (1728181), Ernst & Young U.S. LLP, Buffalo, NY.

Assist clients by providing strategic guidance on how ServiceNow ITAM capabilities-including Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and Cloud Cost Management-can support and enhance their business objectives. Collaborate with clients to gather requirements and assess existing processes and systems to identify opportunities for optimization. Leverage implementation tools and templates to initiate ITAM efforts and capture essential details such as asset lifecycle definitions, integration needs, and architecture diagrams. Design and configure end-to-end ServiceNow ITAM solutions tailored to client environments, including integrations with procurement and financial systems like SAP Ariba and Oracle Financials. Provide direction on MID server deployment and configuration to support asset discovery. Manage the implementation of HAM Pro and SAM Pro modules, ensuring accurate asset tracking through CMDB data normalization and system-to-system integrations. Guide offshore development teams by providing technical expertise and architectural oversight throughout the design, build, and testing phases. Conduct thorough testing and facilitate User Acceptance Testing, helping clients prioritize and resolve defects. Develop Service Mapping playbooks and Enterprise Execution roadmaps to support scalable deployment. Create comprehensive technical documentation including solution designs, configuration guides, and standard operating procedures. Deliver client training on ServiceNow ITAM usage and administration and provide ongoing post-implementation support to address issues and ensure solution reliability. Share best practices and foster continuous learning across teams.

Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Full time employment, Monday - Friday, 40 hours per week, 8:30 am - 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor's degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of related work experience. In lieu of a Bachelor's degree, the employer will accept an additional 2 years of related work experience. Alternatively, will accept a Master's degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 4 years of related work experience.

Must have 4 years of ServiceNow implementation experience with IT Asset Management (ITAM).

Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm, including providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.

Must have 4 years of experience in leading ServiceNow client design sessions, facilitating requirements workshops, and interacting with functional and/or business process area subject matter resources.

Must have 4 years of ServiceNow experience designing and implementing customized reporting processes and integration components tailored to client needs.

Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.

Must have 2 years of experience integrating ServiceNow with other systems using APIs.

Must have 4 years of ServiceNow experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.

Requires travel up to 80%, of which 20% may be international, to serve client needs.

Employer will accept any suitable combination of education, training, or experience.

Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search", "See All", then "Experienced Professionals" (Job Number - 1728181).

What we offer

We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $173,605.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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