Gathering and Documenting Requirements: 

• Collaborating with stakeholders to understand their needs. 

• Translating business requirements into functional specifications  

• Document technical requirements and create technical specifications for development teams  

Process Improvement: 

• Analyzing current workflows and identifying opportunities for improvement. 

• Proposing solutions that enhance efficiency and productivity. 

• Evaluate existing business processes to identify inefficiencies and areas for improvement. 

• Propose solutions for optimizing processes to enhance productivity and effectiveness.  

Project Support: 

• Working closely with project managers and technical teams during project planning, execution, and delivery. 

• Ensuring solutions meet defined objectives and are delivered on time. 

• Assist project team in gathering additional requirements when gaps are identified. 

Quality Assurance: 

• Support testing efforts by developing a comprehensive UAT test plan and assisting the business in creating test cases. 

• Coordinate user acceptance testing (UAT) activities, including defect tracking and resolution to ensure a smooth testing process  

Communication: 

• Facilitating clear communication between business units and IT teams. 

• Preparing presentations, and documentation for stakeholders.  

Change Management: 

• Assess the impact of changes to requirements and help manage scope creep. 

• Assist in developing training materials and help documents for new or revised systems  

Business Architecture: 

• Assist in putting focus on Value Streams and Customer Journeys 

• Designing value streams and customer experience maps. 

• Identify how business capabilities deliver value to stakeholders.  

Continuous Learning: 

• Staying updated on industry trends, tools, and methodologies. 

• Developing skills to bring innovative ideas to the organization.