Tata Consultancy Services

Techno Functional Lead Salesforce (Multi-Cloud)

Tata Consultancy Services • $140K — $160K *
Nashville, TN 37211In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Salesforce environments
  • Expertise in Apex, Lightning Web Components (LWC), and CRM Analytics
  • Strong understanding of Salesforce architecture and solution design
  • Proven ability to manage complex projects and stakeholder relationships
  • Certifications in Salesforce Platform Developer, Administrator, and Consultant roles preferred

Responsibilities

  • Coordinate and mentor onsite and offshore teams
  • Collaborate with SMEs and clients to gather requirements
  • Manage enhancements and dashboards while identifying user stories
  • Provide ongoing project and production support
  • Facilitate stakeholder communication and collaboration
  • Drive continuous improvement initiatives
  • Manage risks, issues, and triage strategies

Benefits

  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage including Dental & Vision
  • Maternal & Parental Leaves for family support
  • Insurance options for Auto, Home, and Identity Theft
  • Commuter Benefits and Training Reimbursement for professional growth
  • Generous Time Off including Vacation and Holidays
  • Legal Assistance and 401K Plan for financial support
Full Job Description
Must Have Technical/Functional Skills

  • Support Lead, Salesforce Sales Cloud, Service cloud, Apex, LWC, CRM A


Roles & Responsibilities

  • We are seeking an experienced Senior Techno Functional Lead role with strong hands-on expertise across multiple Salesforce Cloud solutions.
  • The ideal candidate will have good technical & functional knowledge, and proven experience designing scalable enterprise solutions on the Salesforce platform.
  • This role involves Enhance dashboard management, Salesforce advanced administration knowledge, solution architecture support, complex custom development, integrations, performance optimization, and technical mentorship.


Key Responsibilities

  • Onsite-Offshore Co-ordination, Mentorship and Trainings
  • SMEs, Business and Client meetings
  • Enhancement dashboard management
  • Project/Production Support Activities (Sustainment/CD)
  • Stakeholder Communication and Collaboration
  • Continuous Improvement and Innovation
  • Risk/Issues/Triage Management and Strategies


Salesforce Cloud Expertise Required

  • Strong experience in most/all of the following:
  • Sales Cloud
  • Service Cloud
  • Experience Cloud (Communities)
  • CRM Analytics (Preferred)


Technical Skills (Must-Have)

  • Salesforce Development
  • Apex (advanced)
  • Lightning Web Components (LWC)
  • Aura Components
  • Visualforce
  • SOQL / SOSL
  • Batch Apex, Queueable, Future methods
  • Platform Events
  • Flow (record-triggered & screen flows)
  • Triggers & Trigger Frameworks
  • Custom Metadata & Settings


Functional Skills (Must-Have)

  • Salesforce Administration
  • Process Automation (Flows, approval process etc.)
  • Enhancement Dashboard management with Sprint user stories.
  • DevOps & AI Tools
  • Copado / Gearset (preferred)
  • Jira / Agile methodology
  • Github Copilot
  • Certifications (Preferred)
  • Salesforce Platform Developer I
  • Salesforce Administrator
  • Sales Cloud / Service Cloud Consultant
  • Soft Skills
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Ability to work independently and lead initiatives
  • Stakeholder management experience
  • Agile/Scrum experience


TCS Employee Benefits Summary:

  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.


#LI-KR3

Salary Range-$140,000-$160,000 a year

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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