About the RoleAs the Technician Lead, you will bridge the gap between high-level engineering goals and day-to-day shop floor execution. This is a "Player-Coach" role: you will spend 90-95% of your day as a hands-on contributor, executing high-level diagnostics and repairs alongside the team. You are responsible for ensuring the shift meets its daily output goals and uptime key results. While your primary focus is technical execution, you serve as the first point of escalation for the team and help ensure every technician is working efficiently and safely. You report to the Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office work in the Bay Area, CA. This is across our locations in Fremont, San Jose, and Sunnyvale.
You're excited about this opportunity because you will...Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnosticsPerform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervisionAct as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiencyProvide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the "Gold Standard" for the technician teamLead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finishServe as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineeringCommunicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on trackTranslate high-level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challengesUse data-driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one-off" fixes to document creative, scalable solutions
We're excited about you because you have...- 3-5 years of service work experience
- Drive to help build and implement scalable solutions
- Excellent communication and documentation skills
- Prior experience in vehicle or fleet service. Leading or training team members is a major plus
- Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion
- Valid U.S. drivers license required, and a successful completion of MVR required
CompensationActual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$37.80-$55.50 USD
