City of Toronto

Technician Network Support (Enterprise Network Analyst)

City of Toronto • $87K — $96K *
Toronto, ON M3C 0E3In-Person
Telecommunications & Hardware
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Post-secondary education in Data Communication, Computer Science, or Engineering, or equivalent experience.
  • Cisco Certified Network Associate (CCNA) Certification is required.
  • Experience with Cisco routers, switches, access points, and firewalls over various WAN technologies.
  • Experience managing Structured Cabling Systems for computer networks and overseeing cabling contractors.
  • Familiarity with Tier-3 Data Centre environments and related electrical systems.
  • Proficient in ITIL, CAD, Visio, and Sunbird DCIM software.
  • Experience troubleshooting WAN-related issues with ISPs.
  • Valid Province of Ontario Class 'G' Driver's License is required.

Responsibilities

  • Oversee network devices including switches, routers, and security systems.
  • Analyze error codes and system responses to maintain normal network operations.
  • Collaborate with staff and vendors to ensure network reliability and security.
  • Monitor physical environment and operating conditions for network performance.
  • Respond to user hardware and connectivity issues, diagnosing and resolving problems.
  • Maintain an online database for tracking network addresses and configurations.
  • Manage network equipment during relocations and perform onsite installations.

Benefits

  • Permanent full-time position with a standard Monday to Friday schedule.
  • Opportunity to work in a collaborative team environment.
  • Engagement in diverse technical projects within Information Technology Services.
  • Support for continuous professional development and IT certifications.
Full Job Description
  • Job ID: 64599
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Enterprise Services & Operations
  • Work Location: 703 Don Mills Rd., North York, ON M3C 3N3
  • Job Type & Duration: Full-time, Permanent Vacancy
  • Hourly Rate: $42.28 - $46.31
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 26-Jun-2026 to 10-Jul-2026


Job Description

As a Technician Network Support (Enterprise Network Analyst), you will oversee LAN and WAN switches, routers, wireless, security devices and structured cabling to ensure that all Network connected equipment is fully operational. This role on our Network Services team involves working with Business Unit, and Divisional staff, and with Vendors, to maintain the effectiveness, availability, reliability and security of Network Services equipment within the Technology Services Department.

Major Responsibilities:

Your primary responsibilities as Technician Network Support (Enterprise Network Analyst) will be varied. Specifically, you will:

  • Oversee gateways, bridges, routers, local and remote controllers to ensure all Network connected equipment are fully operational.
  • Analyze and interpret error codes, fault conditions and system responses to determine action required to return network to normal operation. Tracks network status to correct deficiencies using network monitoring equipment
  • Work with business unit and divisional staff and with vendors, to maintain the effectiveness, availability, reliability and security of network equipment within information technology services.
  • Monitor the information technology services and Infrastructure physical environment and operating conditions, to ensure performance, security and environmental control, to detect and investigate failures and deficiencies, and to develop and execute plans to correct these and/or escalate problems.
  • Respond to user problems/requests related to hardware, configuration and connectivity problems. Diagnoses and resolves problems associated with network connectivity.
  • Maintain and updates online database for tracking Network addresses.
  • Liaise with appropriate unit re: site inspections for relocations or relocation of individual network components. Packs, relocates and reinstalls computer equipment for office/ departmental moves. Reconfigures and rewires at the new location.
  • Liaise with Systems and Network Operation in the resolution of operational network problems.
  • Provide support for the Disaster Recovery Program through testing of the network components for recovery sites.
  • Perform administration and operation of the Communications Network Infrastructure, including records maintenance, change control, address assignments, moves, adds and changes.
  • Move, configure and install computer systems, network equipment and related devices.
  • Participate in technical project teams to design, implement and provide support for Information Technology Services. Carries out changes to network hardware, associated microcode, infrastructure cabling and carrier services.
  • Create and maintains documentation related to network connectivity, including configuration diagrams.
  • Order and maintain replenished inventory of network cards, cables, adapters and related cabling supplies and ensures they are recorded in the DCIM ( Data Centre Infrastructure Management) and incremented/decremented, accordingly.
  • Test wireless network connectivity within remote and campus sites that spans over multiple floors including but not limited to office space and warehouses.
  • Maintain current documentation of site status in Cisco DNAC, Cisco Prime and IPAM, complete trouble tickets and visit sites to resolve issues when required, and issue work orders to vendors for break/fix when needed.
  • Maintain inventory of required equipment and perform regular audits to ensure availability of hardware as well as preparing hardware returns.


Key Qualifications:

Your application must describe your qualifications as they relate to:
  1. Post-secondary education in Data Communication, Computer Science, or Engineering, or an equivalent combination of education and/or experience.
  2. Cisco Certified Network Associate (CCNA) Certification is required.
  3. Experience in installation and administration consisting of Cisco routers, switches, access points and firewalls deployed over Service Provider links utilizing various WAN technologies such as VPLS, MPLS and Ethernet LAN Extension services.
  4. Experience in the implementation and management of Structured Cabling Systems for computer networked environments and overseeing the quality and completion of work by cabling subcontractors and vendors.
  5. Experience working in a Tier-3 Data Centre infrastructure environment, including familiarity with medium voltage electrical power distribution, single phase and three phase power circuits, space planning, air flow management.
  6. Experience with ITIL, CAD, Visio and Sunbird DCIM software products.
  7. Experience in engaging ISP to troubleshoot WAN related issues to resolve in a timely manner.
  8. Must possess and be able to maintain a valid Province of Ontario Class "G"Driver's License and must qualify for the City's equipment operating permit(s) and requirements as required.
  9. Cisco Certified Network Professional (CCNP) Certification is an asset.


You Must Also Have:
  • Knowledge of networks, network operating systems, network devices, network design principles, network analysis and telecommunication infrastructure.
  • Conceptual, analytical and problem-solving skills.
  • Commitment to customer service, performance quality, and continuous improvement.
  • Excellent interpersonal, oral and written communication skills to provide troubleshooting and support, prepare technical documentation and reports on problems, and deal effectively with all levels of management and staff.
  • Ability to work effectively as a member of a team and work independently, as required.
  • Ability to work on days, afternoons, nights or other shifts (temporary or long-term), including weekends, as required.
  • Ability to travel within the City of Toronto and access a vehicle.
  • Ability to lift up to 60 pounds.


NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

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Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

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Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

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From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

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Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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