Job Description:

Location: 2855 Auto Mall Parkway, Fairfield, CA 94533

Department: Service

Reports To: Fixed Ops Director

FLSA Status: Non-Exempt

Pay Type:  Flat Rate

Pay Range: $35 - $50 per flat rate hour

As a Audi Technician with Audi Napa Valley, you will be responsible for troubleshooting vehicle issues and fixing them; well-versed in complex mechanical and electrical systems of vehicles; excellent problem-solving abilities; must be a good communicator, able to explain to customers issues with their vehicle; at all times providing an exceptional customer experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Offer: 

• A competitive compensation package that rewards high performers 

• Employee pricing and incentives

• 401(k) with company match 

• Medical, Dental, and Prescription coverage - active on the 1st following 30 days of employment

• Company-paid Life Insurance 

• Paid time off 

• Closed on Sundays

• Family-owned and operated

• Growth opportunities

The successful candidate will do the following: 

• Punctual and regular attendance.

• Additional pay if you possess a Smog License 

• 2+ years of experience as an automotive service technician with experience in diagnosing vehicle engines and mechanical/electrical components to diagnose issues accurately.

• Service vehicles in a timely manner for routinely scheduled maintenance in accordance with dealer and manufacturer recommendations, aiming to extend vehicle functionality and longevity.

• Repair or replace broken or dysfunctional parts and fix issues.

• Communicate all repair order issues and estimated repair times via ASR to keep all pertinent parties up to date on vehicle repairs.

• Inform the Shop Foreman of difficulties with repairs and the need for additional repairs. 

• Comebacks: limit comebacks to less than two percent as defined by the shop foreman.

• Self-development: attend training seminars, shop meetings, and service schools.

• Customer Relations: attentive to customer needs and responsive to customer inquiries where appropriate.

• Team Effort: demonstrate a concern for meeting team/departmental needs through activities such as accepting overtime, following up on needed parts, helping other technicians, and training apprentices.

• Productivity: achieve an average productivity rate as defined by the shop foreman.

• High sense of urgency and ability to work in a fast-paced environment while managing competing priorities

• Enjoy problem-solving and are passionate about staying educated and learning new technology

• Efficiency: maintain a minimum efficiency rate as defined by the shop foreman.

• Practice safe work habits, follow the company’s safety policies, and use personal protective equipment as required.

• Provide complete stories in DMS on all jobs.

• Complete a complimentary multi-point inspection and video on every vehicle

• Perform other duties as may be assigned by management.

Required Skills and Knowledge:

• Must maintain a positive and enthusiastic attitude in all that we do.

• Demonstrate high character and achieve high results.

• Must maintain a professional appearance and provide friendly customer service.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Must be able to read, interpret, and transcribe data in order to maintain accurate records.

• Familiar with current technical developments and products, and the ability to stay current with technical bulletins and product updates.

• Exceptional attention to detail and follow-through.

• Able to use/learn to use: ASR, dealer DMS system, technical software, and manufacturer's diagnostic equipment as required.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• Must maintain a clean, safe working environment at all times.

• Possesses an outstanding work ethic.

• Handle all vehicles with care, keep them clean, and take precautions to protect all vehicles at the dealership.

Education, Experience, and Certification: 

• High School Diploma or equivalent work experience.

• Prior experience as a reconditioning automotive technician or thorough technical training.  Mechanical skills must be sufficient to diagnose and repair, given sufficient product training.  Ability to provide a tech school/training completion certificate.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• The self-concept of professionals should be coupled with concern for quality service and customer satisfaction.

• Ability to drive manual transmission vehicles.

• Must possess and maintain a valid driver’s license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adequate physical ability including sufficient manual dexterity to operate hand tools, machinery, computers, diagnostic tools, and other shop machines in order to perform the required job functions. 

• Visual acuity is needed to see the details of objects that are less than a few feet away.   Requires extended visual inspections of work areas and components, as well as reading and entering information on computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.  

• Adequate physical ability to maneuver inside, outside, and under a vehicle as required for diagnosis and repair.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 50 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

Work Environment:

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required.  Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

The Certified Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $35.00 and $50.00