Salesforce

Technical Writing Lead

Salesforce$117K — $177K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of technical writing experience
  • Proven ability to craft user-focused technical content
  • Experience with source control software
  • Ability to build short code samples in various programming languages
  • Experience with operating systems like Windows, Linux, and IBM i and z/OS
  • Familiarity with DITA, Oxygen, content management systems, and Jira/Confluence
  • Strong communication and interpersonal skills
  • Quick learner of new sophisticated technologies
  • Technical degree required
  • Knowledge of LLM writing strategies and using generative AI.

Responsibilities

  • Assess, plan, and deliver various documentation types for customers
  • Collaborate with team members to scope and develop feature documentation
  • Learn and apply documentation standards, including style and structure

Benefits

  • Support for work-life balance
  • Access to resources for personal and professional growth
  • AI agents to enhance productivity and impact
  • Empowerment to push bold ideas forward
  • Opportunity to work on meaningful data-driven initiatives
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Enterprise Technology & Infrastructure

Job Details

We9re looking for a technical writer who becomes comfortable with both the 22technical22 and 22writer22 aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for a technical audience that helps users understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content!

At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. We seek innovative thinkers who believe in the power of data to drive meaningful change.

Your Impact:
  • Assess the need for, plan, and deliver a range of documentation for Informatica customers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content
  • Collaborate with team members to help scope and build documentation for the features they cover
  • Learn and apply style, language, and structure standards


Required Skills:
  • 4 + years of technical writing experience
  • Proven ability in crafting technical, user and administrator-focused content
  • Experience with source control software
  • Ability to read, understand, and build short code samples in a variety of programming languages
  • Experience with Windows, Linux, and IBM i and z/OS operating systems a plus
  • Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence
  • Superb communication and interpersonal skills
  • Ability to quickly learn new sophisticated technologies
  • A related technical degree required
  • Understand strategies for writing for LLMs and using generative AI to enhance work


Unleash Your Potential

When you join Salesforce, you9ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we9ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what9s possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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