TeleTech

Technical Writer

TeleTech$55K — $126K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of technical writing experience, specifically in Digital Transformation projects
  • Proficiency in MS Office Suite, especially PowerPoint, with knowledge of various writing styles
  • Strong review and quality assurance skills for technical documentation
  • Expertise in client delivery processes and intelligence standards
  • Proven ability to explain technical concepts to non-technical stakeholders
  • Collaborative experience with Program Managers to fulfill writing requirements
  • Valid Secret clearance and a Bachelor's degree

Responsibilities

  • Write and edit comprehensive technical documents and user manuals
  • Develop user-centered training literature and sales materials
  • Provide functional knowledge to tackle a variety of moderate complexity challenges
  • Independently manage and complete documentation tasks with minimal guidance
  • Oversee or mentor junior writers in their documentation processes
  • Interface with SharePoint administrators to optimize document management
  • Ensure all deliverables meet customer specifications and quality standards

Benefits

  • Opportunities for professional development and further education
  • Flexibility in work arrangements (remote, hybrid, or onsite)
  • A people-first culture emphasizing collaboration and support
  • Access to cutting-edge AI tools and technology
  • Participation in innovative projects within the defense sector
  • Support for identity verification processes to ensure authenticity
  • A comprehensive total compensation package inclusive of other employee perks
Full Job Description
Technical Writer The Opportunity: Write and edit technical documentation, user manuals, and sales and training literature. Apply specific functional knowledge and working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance. May review or guide activities of more junior employees. You Have: • Experience with technical writing for a Digital Transformation or Digital Modernization project • Knowledge of multiple writing style guides and requirements using Microsoft (MS) Office product suite, including designing and developing in PowerPoint • Ability to perform reviews and assure the quality of all written deliverables in support of a wide range of customer requirements • Ability to apply expertise in client delivery process, tradecraft, and intelligence standards • Ability to communicate technical information to non-technical audiences • Ability to work closely with Program Managers and the Deputy Program Manager to collect writing requirements and make recommendations on technical document reviews • Ability to work closely with SharePoint administrator or knowledge manager to maintain documentation and deliverables • Secret clearance • Bachelor's degree Nice If You Have: • Experience with the Naval Correspondence Manual • Knowledge of the Defense Acquisition Process • Knowledge of AI principles Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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