We are seeking a highly skilled Technical Author with strong project management and technical product marketing experience to join the team in Spring, TX. This role is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys translating complex technical concepts into clear, user-focused content. This position is fully onsite in Spring, TX and requires attendance in the office five days per week. The Technical Author / Project Manager - Technical Product Marketing role is primarily focused on creating and maintaining high-quality technical documentation for enterprise security systems and software products. Approximately two-thirds of the role will focus on technical authoring responsibilities, while the remaining portion will support content publishing, web operations, analytics, and technical product marketing initiatives. Technical Author Responsibilities: • Research, write, edit, and maintain technical documentation including: • User guides • Installation and configuration documentation • Knowledge Base Articles (KBAs) • FAQs • Technical reference materials • Collaborate cross-functionally with engineering, product management, QA/testing, marketing, support, and global teams to gather technical information and ensure documentation accuracy. • Translate complex enterprise and security-related concepts into clear, concise, and user-friendly documentation for a variety of audiences. • Drive documentation review and approval processes while proactively communicating project status, timelines, and potential issues. • Self-edit and peer-review content to maintain high standards for grammar, clarity, consistency, and technical accuracy. • Support UI content and feature discoverability initiatives to improve product usability and customer adoption. Project Management & Technical Product Marketing Responsibilities • Create, update, and manage web and SharePoint content using approved publishing templates and workflows. • Ensure all published materials meet branding, formatting, accessibility, and compliance standards. • Maintain consistency across content repositories, digital assets, and web pages. • Assist with template and layout management for Word, PowerPoint, and related content formats. • Track and analyze content engagement and performance metrics to identify optimization opportunities. • Deliver reporting and recommendations to improve content effectiveness and user experience. Qualifications Required Qualifications • 5-10 years of experience developing enterprise-level software documentation for commercial products. • Exceptional written and verbal communication skills. • Strong technical writing, editing, proofreading, and grammar skills. • Demonstrated ability to quickly learn and clearly explain complex technical concepts. • Experience documenting enterprise technologies such as: • Security systems • System software • Databases • Client-server architectures • IT management systems • Experience with: • Modern technical writing tools and methodologies • Lightweight markup languages • Git or distributed version control systems • Visio and/or Figma for diagrams and infographics • Strong organizational skills with the ability to manage multiple projects and deadlines. • Ability to work independently while collaborating effectively with cross-functional teams. Preferred Qualifications • Direct experience working with security products or enterprise security systems. • Degree in Computer Science or a related technical field. • Exposure to cloud-native architectures. • Adobe Creative Suite experience, including Photoshop and InDesign. • Basic video editing skills. • Strong attention to detail and ability to work effectively under pressure. Additional Information