Technical Writer / Business Process Consultant

Category: Business Analysis (functional and technical)

Main location: United States, North Carolina, Raleigh

Position ID:J0726-2625

Employment Type: Full Time

Position Description:

We CGI is seeking to hire an experienced Technical Writer and Business Process Consultant to spearhead documentation and process standardization initiatives across complex enterprise business functions.

The ideal candidate will have 7+ years of experience in technical writing, business process analysis, or operational excellence, featuring exceptional written communication skills and hands on expertise with enterprise collaboration platforms like Confluence or SharePoint. This role will involve interviewing executives and technical SMEs to produce and maintain rigorous standard operating procedures (SOPs), detailed workflow diagrams, and centralized knowledge repositories that accurately reflect evolving enterprise application functionality.

This is a Full-Time, On-Site employment opportunity based in Raleigh, NC, Lafayette, LA, Hartford, CT, or St. Louis, MO in a Hybrid Model.

Your future duties and responsibilities:

Lead documentation and process standardization initiatives across business functions by producing high-quality operational documentation and knowledge assets.

. Develop and maintain enterprise SOPs.
. Create business process documentation and workflow diagrams.
. Standardize documentation across multiple business organizations.
. Maintain knowledge repositories.
. Ensure documentation reflects current application functionality.

Required qualifications to be successful in this role:

At least 7+ years in technical writing, business process analysis, knowledge management, or operational excellence.
. Exceptional written communication and documentation skills.
. Experience creating SOPs, business process documentation, and knowledge articles.
. Experience interviewing executives, SMEs, and operational teams.
. Strong facilitation and process mapping skills.
. Experience with enterprise collaboration platforms such as Confluence or SharePoint.

Education: Bachelor's degree in computer science or related field.

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CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $71,700.00 $194,000.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

Skills:

• Business Process Analysis
• Business Process Documentation
• Business Process Mapping
• Collaboration
• Technical Writing