Job Description

The Technical Training & Sales Specialist supports technical excellence and partner enablement for Bose Luxury across North America, while playing a key role in operating and elevating the House of Sound experience in New York City.

This role combines regional technical training and system support with hands-on responsibility for maintaining, calibrating, and optimizing House of Sound systems for demonstrations, client experiences, and events.

The position operates with an approximate 50/50 split between House of Sound responsibilities and broader North America regional support.

Acting as both a technical authority and client-facing specialist, the role engages directly with high-net-worth clients, architects, designers, and consultants to support system design, product selection, and project execution. The position plays a critical role in influencing successful sales outcomes while ensuring that all experiences and installations reflect the highest standards of performance and brand excellence.

Roles & Responsibilities

Technical Training & Partner Enablement (North America)

• Design and deliver training across product architecture, system design, installation, and calibration

• Execute training via workshops, certifications, and onboarding programs

• Support capability building across dealers, distributors, and integrators.

Pre-Sales Technical Support & Client Advisory

• Support system design, product selection, and technical planning

• Engage directly with luxury clients, architects, and consultants

• Translate technical solutions into client-relevant benefits

House of Sound Operations & Experience Support (NYC)

• Maintain, configure, and optimize all House of Sound systems to ensure flawless readiness

• Support and execute technical aspects of client demonstrations and listening sessions

• Partner with Experience Manager to deliver best-in-class demonstrations

• Support technical setup and performance for events, activations, and VIP experiences

System Commissioning, Calibration & Performance Optimization

• Lead system setup, calibration, and optimization

• Support flagship installations and demonstration spaces across North America

• Support pop-ups, events, and temporary brand activations

Post-Sales Technical Support

• Troubleshoot and resolve technical issues

• Support system optimization and upgrades

• Maintain documentation and best practices

Cross-Functional Collaboration

• Partner with Sales, Marketing, and Experience teams

• Support dealer success and project conversion

• Provide field insights for continuous improvement

Experience & Skills

• Strong expertise in high-end audio or AV systems

• Experience with system design, installation, and calibration

• Ability to deliver technical training programs

• Strong troubleshooting and communication skills

• Ability to engage confidently with luxury clients and design professionals

• Experience in luxury or custom installation environments preferred

Key Personal Attributes

• Passion for technical excellence and performance

• Attention to detail and commitment to quality standards

• Strong communication and presentation skills

• Ability to balance hands-on technical work with client-facing responsibilities

• Collaborative mindset across teams

KPIs & Success Metrics

• Partner Enablement: training and certification impact

• Sales Influence: contribution to project wins

• Installation Quality: system performance consistency

• House of Sound Excellence: readiness, performance, and quality of demonstrations and events

• Technical Support: resolution time and partner satisfaction
  
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At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of New York, New York is: $94,800-$130,425.The hiring range for other Bose work locations may vary.In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences.