Full Job Description
AWS Data Center Operations is seeking an innovative, customer-obsessed Technical Training Manager to own the development and implementation of a new Full-Time Training Team (FTT) in IAD for Data Center Operations. As the Technical Training Manager, you will be responsible for leading a team of technical trainers to implement Data Center Operations initial training, maintain lab equipment, and ensure continuous improvement to the Data Center Operations training programs.
Key job responsibilities
- Lead a team of technical trainers
- Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics
- Implement standardized training processes that adapt to audience needs
- Create and track performance metrics for training effectiveness
- Establish communication channels between Full Time Training Team (FTT) and stakeholders
- Drive innovation through AI technology and agile methodologies
- Support the design comprehensive learning materials including exercises, tutorials, and assessments
- Measure and report training program impact
- This job will be expected to travel approximately 25% of the time
About the team
Sitting within AWS Data Center Operations, the Full-Time Training Team is responsible for implementing world-class training programs for the various Data Center Operations teams, to include DCEO, DCO, ID, Decom, and Logistics.
We9re continuously raising our performance bar as we strive to become Earth9s Best Employer. That9s why you9ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- 3+ years of direct people management, including managing managers or senior individual contributors experience
- 5+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience
- 5+ years of demonstrating safety standards experience
- Bachelor9s degree or equivalent
- Experience in project, program or product management with focus on technical education programs
- Experience in curriculum development for international technical support organizations
- Experience in operations management
PREFERRED QUALIFICATIONS
- Project Management Professional (PMP) certification, or experience in project management
- Master9s degree in Engineering, Education, Organizational Development, or a related field
- Experience leading training organizations or programs at a national or network scale
- Experience with Learning Management Systems (LMS) strategy, governance, and reporting
- Experience with instructional design, curriculum architecture, or training program development
- Experience using data and metrics to influence senior leadership and drive organizational change
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 152,100.00 - 205,800.00 USD annually