TeleTech

Technical System Analyst

TeleTech$77K — $176K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in systems analysis or business analysis within a government or enterprise IT setting.
  • Strong problem-solving skills and aptitude for reverse engineering.
  • Ability to translate complex data into actionable insights for non-technical audiences.
  • Proficient in prioritizing and executing complex tasks efficiently.
  • Self-motivated with the ability to work independently and learn new technologies quickly.
  • Bachelor's degree in a relevant field is required.
  • Eligibility to obtain a Secret clearance is mandatory.

Responsibilities

  • Develop and implement comprehensive test plans based on system requirements and design specifications.
  • Conduct rigorous testing to ensure reliability and performance of systems for the Department of Defense.
  • Document test results and track quality assurance standards effectively.
  • Identify and communicate software defects to development teams for remediation.
  • Collaborate with cross-functional teams to enhance system functionalities and improve user experience.

Benefits

  • Various health, life, and disability insurance options.
  • Access to financial and retirement planning assistance.
  • Tuition assistance and professional development opportunities.
  • Work-life balance programs and paid leave.
  • Employee recognition awards for exceptional performance.
Full Job Description
Technical System Analyst
The Opportunity:

When a user tries a new system, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful information systems-and that means rigorous testing. That's why we need you, an experienced quality assurance analyst who knows how to thoroughly test software and ensure that our team releases the best system possible.

As a quality assurance expert, you'll work with a team that evaluates developed systems for the Department of Defense. You'll develop and implement a test plan based on requirements and design specifications.

You'll generate problem resolutions and track quality assurance standards to observe how the system performs, then document the results and communicate defects to the development team so they can start improving the tool. This is an opportunity to broaden your skills in documenting and solving system deficiencies as well as translate technical information into actionable insights for non-technical stakeholders.

Work with us to develop systems solutions that enhances the Department of Defense capabilities.

Join us. The world can't wait.

You Have:
  • 5+ years of experience in systems analysis, business analysis, or technical specifications development, including in a government or enterprise IT environment
  • Ability to interpret data and provide actionable insights
  • Ability to display a strong aptitude for problem-solving and reverse engineering
  • Ability to learn, understand, and apply new technologies
  • Ability to effectively prioritize and execute tasks
  • Ability to work in a self-guided manner
  • Ability to obtain a Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with Atlassian tools such as Confluence and JIRA
  • Possession of strong analytical skills
  • Possession of strong written and verbal communication skills
  • Possession of strong interpersonal and customer service skills
  • Bachelor's degree in Business


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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