Key ResponsibilitiesResponsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
Functional Knowledge- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills- Explains difficult or sensitive information; works to build consensus
Position is in the TSE group. Supports the Sustainbility CoE as TPS and TSE (CRM Escalations). Equipment is add on to process tools. Process tool experience a plus as is Subfab experience.
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 25% of the Time
Relocation Eligible:Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
