We are hiring a
Technical Support Team Lead to manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.
In this role, you will:- Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.
- Support the professional development of team members and foster their competence growth.
- Prioritize, analyze, and assist in resolving incoming helpdesk tickets.
- Collaborate closely with the Sales department and the R&D team.
- Plan team resources and take part in the hiring process.
- Monitor team performance metrics and work to maintain or improve KPI results.
- Oversee and balance the team's workload.
- Ensure high-quality team output and a strong customer satisfaction index.
- Create, improve, or initiate new and existing processes.
- Provide continuous and constructive feedback to the team and other stakeholders.
- Work in an agile environment and contribute to effective agile practices.
What we expect of you:- Proficiency in English (B2 level or higher) as it will be your primary working language, other language is an advantage.
- Experience working with technical products.
- Organizational, results-oriented, and communication skills.
- Constructiveness, conscientiousness, and strong problem-solving skills.
- Strong analytical thinking and the ability to formulate proposals, insights, and solutions.
- Flexibility to adapt to changing technologies and processes.
- Management experience in customer service would be an advantage.
- Familiar with tools like GitLab or Jira.
What we offer:- Work type: Hybrid (at least 3 days from office); Office location: 20 Dundas St W, Toronto, ON
- Career: opportunity to grow your career and shape finance processes and standards in a rapidly growing, innovative and global IoT organization
- Hands-on involvement in complex, real-world finance and accounting topics (go-to-market, margin optimization, international structures etc.)
- Benefits: company funded health insurance; RRSP; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday; Summer working hours on June and July months; Company's Events
- Work Environment: professional, ambitious, and supportive team with a strong execution mindset; Flat hierarchy, fast decision-making, and real ownership over outcomes
Compensation: $85,000 - $110,000
*Artificial intelligence tools are not used at any stage of the hiring process for this role.
*This job posting is for an existing vacancy.
