We are hiring a
Technical Support Team Lead to manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.
In this role, you will:- Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.
- Support the professional development of team members and foster their competence growth.
- Prioritize, analyze, and assist in resolving incoming helpdesk tickets.
- Collaborate closely with the Sales department and the R&D team.
- Plan team resources and take part in the hiring process.
- Monitor team performance metrics and work to maintain or improve KPI results.
- Oversee and balance the team's workload.
- Ensure high-quality team output and a strong customer satisfaction index.
- Create, improve, or initiate new and existing processes.
- Provide continuous and constructive feedback to the team and other stakeholders.
- Work in an agile environment and contribute to effective agile practices.
What we expect of you:- Proficiency in English (B2 level or higher) as it will be your primary working language, other language is an advantage.
- Experience working with technical products.
- Organizational, results-oriented, and communication skills.
- Constructiveness, conscientiousness, and strong problem-solving skills.
- Strong analytical thinking and the ability to formulate proposals, insights, and solutions.
- Flexibility to adapt to changing technologies and processes.
- Management experience in customer service would be an advantage.
- Familiar with tools like GitLab or Jira.
What we offer:- Great opportunities to grow in a strong and rapidly expanding company.
- Interesting and ambitious projects of industrial GPS tracking devices.
- Place where curiosity is key: here, we share knowledge and learn in training courses.
- Dynamic, challenging work environment and cooperation-based internal culture.
- Care about your emotional and physical well-being by offering flexible work schedules and health insurance.
- Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events.
- Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
- Opportunity for solid bonuses when participating in the recommendation program.
- We delight with birthday and Christmas gifts and rewards on work anniversaries.
- Office snacks.
