ABB Ltd

Technical Support Specialist MV Drives

ABB Ltd • $75K — $95K *
Saint-laurent, QC H4K 1H9In-Person
Energy & Utilities
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Electrical Engineering degree or Electronics diploma with 10+ years experience in Medium Voltage Variable Speed Drives (VSD)
  • Strong understanding of Canadian VSD systems, Switchgear, Transformers, and Cooling Systems
  • Bilingual in French and English; French is required
  • Proficient in Microsoft Office; knowledge of Microsoft Power Platform is an asset
  • Ability to learn continuously and support complex technical environments with professionalism

Responsibilities

  • Serve as the subject matter expert for MV VFD systems across Canada, ensuring compliance with global standards
  • Deliver comprehensive technical support throughout the order life cycle to guarantee customer satisfaction
  • Implement solutions that meet performance, quality, and timelines while reviewing designs for compliance
  • Address complex VFD issues and collaborate with teams for alignment on execution strategies
  • Analyze market trends and manage technical specifications for product development and improvement
  • Prepare market communication materials and support new product launches
  • Coach and mentor teams while ensuring availability of training materials

Benefits

  • Empowerment to take initiative and challenge ideas
  • Opportunities for continuous learning and personal growth
  • Support tailored to individual goals and contributions
  • Commitment to building an inclusive and diverse workforce
  • Dedication to providing reasonable accommodations for applicants with disabilities
Full Job Description


This Position reports to:
Commercial Operations Manager

Mission Statement:

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

  • Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
  • Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
  • Ensures customer retention by delivering superior customer experience.
  • Identifies opportunities (while supporting customers) to address any additional concerns and reports those opportunities to the account team through local business processes.
  • Supports basic technical support cases.
  • Identifies technical problems and analyzes them through communication with customers and remote connections to assets (when applicable) for a limited range of services and products for which they are certified to perform.
  • Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
  • Identifies improvement needs in the ways of working and potential solutions for them, communicates them proactively, and drives minor improvement actions.
  • Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
  • Prepares all documents and customer reports to be acknowledged by the customer representative.
  • Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.


Qualifications
  • Education & Experience: Electrical Engineering degree or Electronics college diploma with 10+ years of experience in Medium Voltage Variable Speed Drives (VSD); knowledge of PLC is an asset.
  • Technical Expertise: Strong understanding of Canadian VSD systems, Switchgear, Transformers, Cooling Systems; familiarity with heavy industries (Cement, Mining, Oil & Gas, Marine) is an asset.
  • Skills & Competencies: Bilingual (French & English), proficient in Microsoft Office; knowledge of Microsoft Power Platform is an asset; demonstrates initiative, problem-solving, teamwork, and a strong sense of urgency and ownership. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
  • Industry Knowledge & Adaptability: Ability to seek information, learn continuously, and support complex technical environments with professionalism and adaptability.

About ABB Ltd

ABB Ltd is a Swiss multinational corporation that specializes in electrical equipment. The company was founded in 1988 and is headquartered in Zurich, Switzerland. ABB operates in a variety of industries, including power generation, transmission, and distribution, as well as automation and robotics. The company's products and services are used in a range of applications, from electric vehicles to renewable energy systems. ABB has a global presence, with operations in more than 100 countries. The company is committed to sustainability and has set ambitious targets for reducing its environmental impact.
Learn more about ABB Ltd
Size
104,400 employees
Market Cap
$59.8 billion
Industry
Manufacturing & Automotive
Net Income
$5.1 billion
Founded
1988
5 Year Trend
+3%
Revenue
$26.1 billion
NASDAQ
ABB
* Ladders Estimates

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