How You'll Contribute to Our SuccessYou'll bring deep knowledge and expertise relating to the detailed technical elements of Procelys products, customer applications, and our activities in production, QC, Application Development, and R&D. Together with our North American and Latin American Account Managers, you'll form a business team geared to bring optimum fermentation nutrient solutions to Procelys customers, ensuring we reach our ambitious business targets. Your customer-centric approach and passion for problem-solving will be instrumental in elevating our customers' experience and driving Procelys to new heights of success.
What You'll Do as a Technical Support Manager - Demonstrate an unwavering commitment to Lesaffre's safety-first culture
- Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions
- Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
- Train and support Business Managers on application details, product performance, and technical selling points
- Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
- Serve as the main technical point of contact and project leader between commercial, applications, and quality teams
- Develop technical partnerships with academia and research institutes to investigate product performance
- Act as the regional technical expert, building relationships with key customers and driving new business opportunities
- Remain active in technical networks to contribute to industry knowledge sharing and training
- Monitor industry innovations and technological trends, providing quarterly landscape reports to management
- Represent Procelys at regional technical events through lectures and presentations
- Perform other duties as assigned
Required qualifications: - Master's degree in Microbiology, Biochemical Engineering, Biotechnology or related field.
- 5 or more years of experience in an R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets
- Ability to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals)
- Ability to travel up to 40-50% within the Americas
Preferred qualifications: - Experience working within a matrixed and/or global organization is a plus
