Thermo Fisher Scientific

Technical Support/Maintenance Supervisor

Thermo Fisher Scientific$75K — $95K *
Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Advanced Degree plus 3 years of experience or Bachelor's Degree plus 5 years in technical support or service in a related industry
  • Preferred fields of study: Science, Engineering, Computer Science, or related technical field
  • Demonstrated leadership experience managing technical teams
  • Strong problem-solving and analytical skills for systematic issue resolution
  • Excellent communication skills to convey complex technical concepts
  • Experience with CRM systems and technical support tools
  • Proficiency with Microsoft Office suite and remote support applications

Responsibilities

  • Guide a team to deliver top-notch technical support for scientific instruments
  • Oversee daily operations ensuring customer service excellence
  • Manage workload distribution and implement quality standards
  • Drive continuous improvement initiatives within the team
  • Mentor and develop team members' skills and competencies
  • Collaborate with R&D, operations, sales, and quality teams
  • Analyze performance metrics and implement improvement strategies

Benefits

  • Opportunity to impact customers' ability to make the world healthier, cleaner, and safer
  • Exposure to cross-functional collaboration
  • Support for professional development through mentoring
  • Engagement in continuous improvement initiatives
  • Work in a high-technology environment with scientific instruments
  • Ability to contribute to quality management systems and regulatory compliance
Full Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Loud Noises (Equipment/Machinery), No contact lens allowed; prescriptive glasses will be provided, Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Working at heights

Job Description

DESCRIPTION:
As a Technical Support Supervisor at Thermo Fisher Scientific, you'll guide a team delivering excellent technical support for our scientific instruments and solutions. You'll oversee day-to-day operations while ensuring exceptional customer service and technical problem resolution. This role combines leadership, technical expertise, and customer focus to drive team performance and customer satisfaction.

Working closely with cross-functional teams, you'll manage workload distribution, implement quality standards, and drive continuous improvement initiatives. You'll mentor and develop team members while maintaining strong relationships with R&D, operations, sales, and quality teams to ensure comprehensive customer solutions. This position offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.

REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in technical support or service in a related industry
• Preferred Fields of Study: Science, Engineering, Computer Science, or related technical field
• Demonstrated leadership experience managing technical teams
• Strong problem-solving and analytical skills with systematic approach to issue resolution
• Excellent written and verbal communication skills with ability to explain complex technical concepts
• Fluent English proficiency (minimum B2 level)
• Experience with CRM systems and technical support tools
• Project management and resource planning capabilities
• Proven ability to work effectively in cross-functional, multicultural environments
• Customer-centric mindset with focus on service excellence
• Strong interpersonal skills for coaching and developing team members
• Ability to analyze performance metrics and implement improvements
• Willingness to travel as needed (up to 25%)
• Experience with quality management systems and regulatory compliance
• Proficiency with Microsoft Office suite and remote support applications

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ

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