Minneapolis, MinnesotaPosition: Technical Support Service Engineer
Department: Service
Primary Objective of Position:Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.
Major Areas of Accountability: - Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
- Resolve service requests effectively, and promote strong customer relationships.
- Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
- Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
- Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
- Deliver Client training pertaining to EM products and services.
- Other duties may be assigned by management to meet business needs.
Knowledge/Skills/Abilities: - B.S. degree in Electrical, Industrial, or Mechanical Engineering.
- Demonstrated sense of urgency to affect timely response and resolution to customer requests.
- Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
- Demonstrated project management skills, including direction of technical and non-technical staff and customers.
- Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
- Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
- Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project
Physical Requirements - Physical ability to travel freely within manufacturing and office facilities:
- This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
- Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
- Ability and willingness to wear fall protection equipment.
- Physical ability to lift and carry 25 pounds.
- Physical ability to travel via public, commercial or personal transportation.
- Must possess an insurable driver's license.
- Must possess a valid Passport or be able to obtain a Passport.
Pay: $80,000 - $90,000
Salary Description
$80,000 - $90,000
