Technical Support - Inverter and Energy StorageWe are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX. You'll make an impact by: This role will work within the Siemens SI EA business unit and will support
Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX. - Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Build a positive customer experience by working closely with Development, Sales and Quality Assurance
- Respond promptly and professionally to customer inquiries and complaints
- Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
- Work with our factories and quality teams to develop and implement corrective and preventive actions
- Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
- Provide frequent updates to all stakeholders during the correction steps for the customer
- Work closely with field service teams and vendors to align on materials and methods of correction
- Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
- Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive
You'll win us over by having the following qualifications: Basic Qualifications:
- Bachelor's degree
- 3+ years' experience working in energy storage, solar, utilities
- Project Management skills with excellent Business acumen
- High level computer skill (SAP and/or Salesforce experience a plus)
Preferred Qualifications:
- Strong verbal skills to aid in customer communications
- Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
