Ford Motor Company

Technical Support Engineer - Michigan Truck Plant

Ford Motor Company • $74K — $166K *
Wayne, MI 48184In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
  • 1+ years of experience in Office automation, Windows, PCs & Printers, or server administration.
  • Familiarity with Windows Active Directory and VM servers.
  • Basic knowledge of Cisco routers and switches, including troubleshooting and installation.
  • Experience in a manufacturing environment is advantageous.

Responsibilities

  • Support a multi-shift manufacturing operation with flexible hours.
  • Provide technical support for IT applications, infrastructure, and end-user tools.
  • Interface with Business IT to prioritize improvement initiatives.
  • Assist in managing incident resolutions on the plant floor and support escalations as needed.
  • Contribute to the integration and maintenance of manufacturing applications.
  • Help the team lead manage projects and workloads.
  • Create and maintain detailed documentation for support processes.

Benefits

  • Immediate medical, dental, vision, and prescription coverage.
  • Family care days, paid parental leave, and backup childcare support.
  • Tuition assistance for ongoing education.
  • Vehicle discount program for employees and their families.
  • Paid holidays and options for additional vacation time.
Full Job Description
Job Description

This is an Information Technology Operations based role that supports our Michigan Truck Plant where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles.

You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within the facility.

The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford's productivity goals.

Responsibilities

What you'll do...
  • Support a multi-shift operation in a manufacturing plant.
  • Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends).
  • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
  • Interface with Business IT and business owners to prioritize improvement efforts.
  • Support Plant Floor Systems / PDO teams in resolving incidents; support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
  • Focus on the integration / long term maintenance of applications.
  • Assist team lead with managing assignments and workload.
  • Develop, maintain, and share accurate support documentation.


Qualifications

You'll have...
  • Bachelor's degree in Information Technology, Computer Science, or related OR a combination of education and experience.
  • 1+ years of experience in any of the following areas:
    • Experience with Office automation, Windows, PC's & Printers
    • Experience with Server administration; Windows or Linux
    • Knowledge of Windows server and Windows Active Directory
    • Experience with VM servers
    • Familiar with Cisco routers and switches to include basic troubleshooting and cable installation

Even better, you may have...
  • Strong written and verbal communication skills
  • Ability to multi-task; managing multiple tasks
  • Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
  • Experience in a manufacturing environment
  • Experience identifying, investigating & solving problems without supervision
  • Any plant floor automation experience is highly desired (Control systems, PLC's, etc.)
  • Ability to communicate effectively with business users and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups
  • Motivated and self-starter


You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: https://fordcareers.co/GSR

This position is a range of salary grades 6 - 8 | $74,300 - $166,200

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

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About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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