Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Key Responsibilities:
Procedure Validation & Improvement
- Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment.
- Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).
ICR Lifecycle Ownership
- Manage the end-to-end lifecycle of ICRs, from submission through resolution.
- Coordinate tool validation, stakeholder communication, and post-release reviews.
Escalation Handling & POA Execution
- Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
- Collaborate with engineering and service teams to ensure timely resolution.
Cross-Regional Support & Shift Coverage
- Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
- Ensure seamless handoffs and consistent customer experience across global hubs.
Technical Documentation & Knowledge Transfer
- Maintain organized documentation of tool issues, fixes, and best practices.
- Contribute to internal knowledge bases and training materials.
Customer Engagement & Case Intake
- Interface with field teams and customers to intake support cases using structured engagement forms.
- Gather detailed logs, problem statements, and target metrics for efficient troubleshooting.
Tool & Subsystem Expertise
- Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID).
- Support diagnostics and contribute to subsystem-level issue resolution.
Preferred Qualifications:
- At least 5 years of semiconductor metrology tool maintenance experience.
- Must be able to travel domestic and international of at least 30%
- Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage
- Excellent data analytical and diagnostic skills
- Good presentation and communication skills
- Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI
- Hands-on experience with E-Beam products is highly preferred.
- High Vacuum experience preferred.
- Basic knowledge of Electron beam microscopy.
- Strong project management skills are a plus.
Minimum Qualifications
Base Pay Range: $37.02 - $62.94 Per Hour
Primary Location: USA-AZ-Chandler-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
