Carrier Global Corporation

Technical Support Engineer- Building Automation Systems

Carrier Global Corporation • $96K — $192K *
US-Anywhere
+ 2 other locationsRemote
Technical Services
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 5+ years experience in BAS technical support or a High School Diploma/GED with 10+ years experience in BAS technical support.
  • Exceptional problem-solving and planning skills.
  • Expertise in building automation and construction projects.
  • In-depth understanding of BAS network protocols and integration techniques.
  • Proficiency in network troubleshooting and using relevant tools.

Responsibilities

  • Provide technical support to ALFO Branch Offices as needed.
  • Participate in project reviews and risk mitigation planning.
  • Develop sustainable solutions for customer needs and support local project teams.
  • Create training content and facilitate Field Engineer boot camps.
  • Maintain and create standard work instructions according to Operations Manual guidance.

Benefits

  • Medical, Dental, Vision coverage with wellness incentives.
  • Retirement benefits through 401(k) plans or other options.
  • Generous paid time off, including vacation, personal leave, and holidays.
  • Short-term and long-term disability coverage.
  • Tuition assistance for education and training opportunities.
Full Job Description
Principal Responsibilities:

Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.

Essential Functions:

  • Provide technical support for the ALFO Branch Offices on an as needed basis.


  • Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc.


  • Identify all technical risks and assist local site team members in risk mitigation planning.


  • Assist in project commissioning planning for complex projects to support local project teams as required.


  • Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies' offerings.


  • Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.


  • Participate in the creation and updating of the training content for Field Engineers.


  • Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers


  • Create and maintain standard work instructions in accordance with the Operations Manual guidance.


  • Provide local training and guidance that is aligned with ALFO standard work and best practices.


  • Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested.


  • Assist local management in mentoring Field Engineer Supervisors and Field Engineers.


Knowledge, Skills & Abilities:

  • Ability to organize and plan own work schedule.


  • Ability to work without close supervision.


  • Maintains professionalism in communication and appearance.


  • Ability to multitask - able to work on multiple tasks/ projects at one time


  • Excellent time management skills


  • Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects, etc.


  • Strong problem solving, planning, and field supervision skills.


  • Expert level knowledge of building automation and construction projects.


  • Exceptional written and verbal communication skills.


  • Knowledge of safety laws.


  • Willingness to pursue additional job-related education and/or certifications.


  • Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)
  • In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).
  • Network troubleshooting techniques and the use of network monitoring tools:


DLcapture

Wireshark

Oscilloscope

Modscan or Equivalent

  • Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices.


  • Exceptional ability to communicate network and server needs to client IT departments.


  • Working knowledge of the OSI Model.


  • Awareness of cybersecurity best practices and ability to advise and generate guidance.


  • Knowledge of BAS servers.


  • Hierarchal WebCTRL servers.


  • Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle).


  • Pros and cons of virtual versus physical servers and the support requirements of both.


  • Strong working knowledge of remote connection methods and best practices.


Qualifications:

  • Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support


Travel Requirements:

  • 25%-50% travel


Preferred Qualifications:

  • Quality systems knowledge


  • LEED Accredited Professional


  • MA/MS with 4-7+ years experience


Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance


To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 7 July 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Real Estate & Construction
Net Income
$1.9 billion
Revenue
$17.4 billion
* Ladders Estimates

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