Your role
As a Technical Support Engineer, you are responsible for: Maximizing Customer Service and VTS growth and profitability through effective and efficient communication with Edwards External and Internal customers. You also will encourage a collaborative environment with an emphasis on technical knowledge and assistance, look for the potential sale with each customer contact, and document and pass on the information to the appropriate personnel. You will report to the VTS Technical Support Manager.
You will:
• Provide guidance to end users about equipment maintenance practices, schedules, and troubleshooting.
• Speak with customers and ask the necessary questions about their process to ensure that the oil, pumps, and motors, are safe for their process applications.
• Research and recommend replacement pumps for old, obsolete equipment.
• Assist Edwards service and customer technicians with trouble shooting.
• Work closely with CSC, Service, Operations and Sales to provide feedback of performance and/or quality of Edwards equipment.
• Continue training to continuously grow personal knowledge of product and processes.
To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
You have a Bachelors degree in Engineering or a related field, or relative experience/military experience. In addition, you will have 5 years of experience in the operations, service, design and/or support of vacuum systems or at least 3 years work experience required in a technical or manufacturing environment. Other skills we are looking for include:
• Experience discussing directly with customers during the testing, installation, or maintenance and repair of equipment.
• Experience working in a manufacturing and/or electronics environment.
• Experience with interpreting mechanical drawings and electrical schematics.
• Operations, process or programing design experience is a plus.
• Ability to build up relationships and network
• Computer skills in all common Windows applications (Word, Excel, Access, and Project).
• Must be authorized to work in the US.
In return, we offer
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
• We offer a strong retirement 401k plan with matching
• Family is important to us - so we also offer paid family leave, a health paternity/maternity leave & many other benefits for a health work-life balance
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.
Job location
This role is fully remote, enabling you to work from your home base in the US. We value results over location and provide the tools and support you need to succeed from any location.
Salary is based on average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
