User Ops 3 Full-time 3 Remote; New York; San Francisco
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About the RoleTechnical Support Engineers are the first line of defense for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.
What you'll do- Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.
- Debug, reproduce, and troubleshoot software bugs and usability problems.
- Design and build internal tools and automations to scale support operations.
- Represent Anysphere in technical conversations with enterprise users and developers.
- Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.
- Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
You may be a fit if- Experience in technical support, software engineering, or a related technical role.
- Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
- Strong debugging skills and a passion for digging deep into technical problems.
- Clear, concise communication skills to explain complex concepts to technical and non-technical audiences.
- Self-starter with curiosity, creativity, and a bias for action.
