Akamai Technologies

Technical Support Engineer

Akamai Technologies$65K — $118K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of relevant experience in system administration or support roles
  • Bachelor's degree in a related field
  • Foundational knowledge of Linux administration, including file systems and networking
  • Hands-on experience with Docker and Kubernetes for container management
  • Basic understanding of Ansible language concepts
  • Familiarity with command-line tools and SSH
  • Ability to accurately follow procedures and escalate issues

Responsibilities

  • Monitor system health and ensure availability and performance
  • Identify incidents, perform initial troubleshooting, and escalate as needed
  • Document incidents and actions taken clearly and thoroughly
  • Assist in maintaining and improving monitoring tools and dashboards
  • Follow predefined runbooks and procedures for event handling

Benefits

  • Healthcare coverage
  • 401K savings plan
  • Generous vacation and PTO policy
  • Family-friendly parental leave
  • Employee assistance program focused on mental and financial wellness
Full Job Description
Job Description

Join our

We are looking for a Junior Linux Engineer to join our Cloud services team . This role is ideal for someone with foundational knowledge in Linux, Docker, and Ansible-level concepts. Someone who is eager to grow and gain real hands-on experience in system administration and production operations.

Partner with the best

You will be responsible for monitoring system health, identifying incidents, escalating issues, and performing routine operational tasks. You will work closely with senior engineers to resolve problems and continuously improve system reliability.

As a Technical Support Engineer, you will be responsible for:
  • Performing monitoring shifts to ensure system availability and performance.
  • Identifying incidents, perform initial troubleshooting, and escalate according to procedures.
  • Document incidents, steps taken, and outcomes clearly.
  • Assisting in maintaining and improving monitoring tools like Grafana and GroundCover/DataDog and dashboards.
  • Following predefined runbooks and procedures to ensure consistent handling of events.

Do what you love

To be successful in this role you will:
  • 2+ years of relevant experience and a Bachelor's degree
  • Have foundational knowledge of Linux administration (file systems, permissions, processes, networking basics).
  • Demonstrate hands-on experience with Docker/K8S (running containers/pods, basic images, logs, and troubleshooting).
  • Show basic understanding of Ansible language concepts (registers, memory layouts, low-level operations).
  • Have familiarity with command-line tools, SSH, and common system utilities.
  • Have ability to follow procedures and escalate issues accurately.
  • Be available for on call out of hours in an existing on-call rotation

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $65,700 - $118,300/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

About Akamai Technologies

Akamai Technologies, Inc. is a global content delivery network (CDN), cybersecurity, and cloud service company. The company provides web and mobile performance solutions, cloud security solutions, enterprise access solutions, and video delivery solutions. Akamai was founded in 1998 and is headquartered in Cambridge, Massachusetts. The company serves a wide range of industries, including media and entertainment, gaming, software, financial services, healthcare, and others. Akamai is publicly traded on the NASDAQ stock exchange under the ticker symbol AKAM.
Learn more about Akamai Technologies
Size
8,700 employees
Market Cap
$13 billion
Industry
Net Income
$557 million
Founded
1998
5 Year Trend
+8.1%
Revenue
$3.1 billion
NASDAQ

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