Advanced Micro Devices, Inc

Technical Support Engineer

Advanced Micro Devices, Inc • $110K — $130K *
Austin, TX 78745In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of experience in data center operations or server hardware support.
  • Previous leadership or supervisory experience in technical teams.
  • Strong understanding of x86 server architecture and subsystems.
  • Hands-on experience with platform debugging tools and diagnostics.
  • Experience with BIOS, BMC, or firmware updates and recovery procedures.
  • Familiarity with DCIM systems for asset and capacity management.
  • Proficiency in Linux command-line and basic networking.

Responsibilities

  • Lead and mentor the team of data center technicians through coaching and performance management.
  • Manage staffing, schedules, and escalation support to ensure service levels are met.
  • Establish standards for cabling, safety, and lab cleanliness in operations.
  • Provide senior-level support for platform debugging and validation of pre-production hardware.
  • Conduct root-cause analysis of platform failures across multiple areas.
  • Oversee DCIM data management and ensure accurate tracking and mapping of assets.
  • Drive continuous improvement initiatives and ensure compliance with AMD standards.

Benefits

  • Comprehensive health benefits, including medical, dental, and vision.
  • Retirement savings plans with company contributions.
  • Employee assistance programs and wellness initiatives.
  • Career development and continuous learning opportunities.
  • Work-life balance initiatives and generous paid time off.
Full Job Description
The Position

AMD is seeking a Data Center Operations Lead to oversee daily data center operations, lead a team of technicians, and provide advanced support for pre-production silicon and custom server platforms. This role combines people leadership, hands-on platform debugging, DCIM ownership, and operational excellence to ensure a secure, efficient, and scalable environment supporting AMD engineering and validation teams.

The Person

You are a hands-on technical leader with experience managing teams in data center, server hardware, or lab environments. You excel at troubleshooting complex platform issues, driving operational improvements, and partnering with engineering stakeholders to deliver results. You bring strong organizational skills, a customer-focused mindset, and the ability to balance strategic planning with day-to-day execution.

Responsibilities

Team Leadership & Operations
  • Lead, mentor, and develop a team of data center technicians through coaching, training, and performance management.
  • Manage staffing, schedules, PTO coverage, and escalation support to maintain operational service levels.
  • Partner with hiring managers on recruiting, interviewing, onboarding, and training new employees and contractors.
  • Establish and enforce standards for cabling, labeling, rack builds, ESD handling, safety, and lab cleanliness.
  • Translate engineering priorities into actionable work plans and serve as the primary escalation point for technical and operational issues.


Advanced Platform Bring-Up & Debug
  • Provide senior-level support for bring-up, validation, and debug of pre-production AMD silicon and custom server platforms.
  • Lead root-cause analysis of platform failures, including boot, POST, memory, PCIe, thermal, power, and firmware-related issues.
  • Utilize board-level and platform debugging techniques, including serial consoles, BMC/IPMI/Redfish, POST diagnostics, and lab instrumentation.
  • Perform BIOS, BMC, CPLD, and firmware updates, recovery, and image restoration.
  • Partner with silicon, firmware, validation, and platform engineering teams to drive issues through resolution.
  • Maintain secure handling, tracking, and disposition of pre-release hardware and sensitive assets.
  • Create and maintain runbooks, knowledge articles, and technical documentation.


DCIM & Facilities Management
  • Maintain ownership of DCIM data, including asset tracking, rack elevations, connectivity mapping, and capacity management.
  • Conduct audits and reconciliation activities to ensure asset and infrastructure accuracy.
  • Monitor data center power, cooling, environmental conditions, and redundancy health, proactively addressing risks.
  • Support capacity planning for space, power, cooling, and network resources.
  • Coordinate maintenance activities, vendor support, facility projects, and change-control processes.
  • Maintain operational documentation, diagrams, procedures, and disaster recovery plans.


Continuous Improvement
  • Lead rack-and-stack, cabling, hardware deployment, relocation, and decommissioning projects.
  • Manage inventory, spare parts, asset tracking, and procurement support.
  • Drive process improvements, automation, and operational efficiencies.
  • Ensure compliance with AMD safety, security, environmental, and export control requirements.
  • Track and report operational metrics, team performance, incidents, and capacity trends.


Qualifications
  • 7+ years of experience in data center operations, server hardware support, hardware validation, or related technical environments.
  • Prior experience leading or supervising technical teams.
  • Strong knowledge of x86 server architecture, including CPUs, memory, PCIe, storage, networking, power, and thermal subsystems.
  • Hands-on experience with hardware and platform debugging tools, including BMC/IPMI/Redfish, serial consoles, and POST diagnostics.
  • Experience performing BIOS, BMC, and firmware updates and recovery procedures.
  • Experience with DCIM or related asset, capacity, and infrastructure management systems.
  • Understanding of data center power distribution, redundancy, cooling, and environmental monitoring.
  • Linux command-line proficiency and foundational networking knowledge.
  • Strong written and verbal communication skills with demonstrated technical documentation experience.
  • Ability to lift up to 50 lbs., work on ladders or lifts, and perform physical duties in a data center environment.
  • Ability to work onsite in Plano, TX and support occasional after-hours maintenance and escalation activities.

Preferred
  • Experience supporting pre-production or engineering-sample silicon programs.
  • Familiarity with AMD EPYC™, AMD Instinct™, or comparable server and accelerator platforms.
  • Experience with Sunbird dcTrack or similar enterprise DCIM solutions.
  • Experience with ServiceNow, Jira, ChangeGear, or other ITSM/change management platforms.
  • Scripting experience with Python, Bash, or PowerShell for automation and operational efficiency.
  • Experience supporting colocation facilities or multi-site data center environments.


Education
  • Bachelor's degree in Information Technology, Computer Engineering, Electrical Engineering, Computer Science, or a related field preferred.
  • Equivalent combination of education, military service, technical certifications, and relevant industry experience will also be considered.


Location:

Austin, Tx

This role is not eligible for visa sponsorship.

#LI-DNI

Benefits offered are described: AMD benefits at a glance.

About Advanced Micro Devices, Inc

Advanced Micro Devices, Inc. Careers

Join the innovative forefront of technology with a career at Advanced Micro Devices, Inc. (AMD), a leader in semiconductor development. As part of our global team, you will contribute to an organization renowned for its dedication to innovation, leadership, and diversity in the tech industry.

Work You’ll Do

At AMD, we offer job opportunities that push the boundaries of what is possible. Our team is composed of professionals who lead the way in microprocessor and graphics technology, driving industry standards and innovation. With AMD, you will be part of a culture that values growth and professional development, ensuring that every team member has the opportunity to excel.

Transform Your Career

AMD is not just about advancing technology, but also about advancing careers. Whether you are looking for an internship, a full-time position, or leadership roles, AMD provides the platform to propel your career to new heights. Our commitment to professional growth is matched by our dedication to diversity and inclusion, making AMD a place where everyone can thrive.

Innovative Work Environment

Join a team of over 12,000 dedicated professionals at the intersection of technology, industry expertise, and digital innovation. At AMD, you will work on groundbreaking projects that shape the future of computing and graphics. Our collaborative environment encourages networking and the sharing of ideas across teams and disciplines.

Career Development and Benefits

AMD is committed to the development of its employees. We offer robust training programs, including leadership development and diversity training, to ensure our team is equipped for both current challenges and future opportunities. Our benefits package is designed to support the well-being and financial security of our employees and their families.

Explore Job Opportunities

From engineering to marketing, AMD offers a range of career paths that cater to diverse skills and interests. Our hiring process is designed to be transparent and engaging, helping you to understand where you fit within our team and how you can contribute to our collective goals.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Explore the opportunities to join a company that’s committed to your career growth and to innovation in the technology sector.

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Interview and Resume Tips

Prepare for your future with AMD by accessing resources that help you craft your resume and excel in interviews. Our goal is to help you showcase your best professional self and align your skills with the needs of our dynamic team. At Advanced Micro Devices, Inc., we empower our employees to innovate, lead, and grow. Join us in driving the future of technology while building a rewarding and sustainable career.
Learn more about Advanced Micro Devices, Inc
Size
15,500 employees
Market Cap
$100.9 billion
Industry
Manufacturing & Automotive
Net Income
$2.4 billion
Founded
1969
5 Year Trend
+30.9%
Revenue
$9.7 billion
NASDAQ
AMD
* Ladders Estimates

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