Dell

Technical Support Engineer 2 - AI Networking

Dell$74K — $96K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of experience in datacenter environments with Servers, Storage, and Networking.
  • Extensive knowledge of AI Networking Solutions, Cloud Computing, Open Networking, and Linux essentials.
  • Expertise in core networking technologies, including Layer-2 and Layer-3 concepts, routing protocols, and advanced technologies like BGP and EVPN.
  • Strong communication, analytical, and troubleshooting skills for prioritizing tasks in high-pressure scenarios.
  • Experience in complex technical environments with enterprise customers.

Responsibilities

  • Own and resolve customer-reported issues, ensuring satisfaction throughout the process.
  • Document technical information comprehensively and maintain timely communication with customers.
  • Coordinate with internal teams during the resolution process, engaging stakeholders as needed.
  • Contribute to product quality by reporting bugs and issues to Backline teams.
  • Drive operational excellence through quality closure practices and respect for customer interactions.

Benefits

  • Collaborative and inclusive company culture.
  • Opportunities for professional development and training.
  • Exposure to cutting-edge technologies in AI Networking.
  • Engagement in impactful projects with a focus on customer satisfaction.
Full Job Description
Job Description

TecTechnical Support Engineer 2 - Dell & Nvidia AI Networking

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer 2 on our Solutions Support as a Service team supporting Dell & Nvidia AI Networking in Round Rock, Texas, Oklahoma City, Oklahoma.

What you'll achieve

As a Technical Support Engineer 2, you will be responsible for resolving AI Networking solutions as part of a team. You will work with global enterprise customers to resolve the issues reported in their infrastructure, specifically in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and Open Networking, and in adjoining Lines of business like Compute, Storage. You will also be contributing to HW and SW quality by reporting bugs to the Product Quality Team.

Responsibilities

You will:
  • Own of Enterprise Customer-reported issues from various Intake models and work with customers and other stakeholders until resolution to the customer's satisfaction
  • Comprehensively document all the relevant technical information throughout the life cycle and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
  • During Resolution, coordinate with multiple Internal stakeholders like Engineering, Backline Teams, Other LoBs etc.
  • Contribute to HW and SW quality of Dell & Nvidia AI Networking products by reporting bugs and issues to Backline teams.
  • Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures and follow the necessary processes and utilize relevant tools as per guidelines to achieve resolution (Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)


Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements
  • 3-5 years of experience integrating and troubleshooting a broad range of technologies, including Servers, Storage, and Networking in a datacenter environment
  • Extensive knowledge of Networking AI Solutions - Datacenter and Edge, Knowledge on Cloud Computing, Open Networking, SD-WAN concepts, and the fundamentals of Linux
  • Expertise on all core networking technologies, namely Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 Concepts, Routing Protocols, and familiarity with advanced & emerging technologies like BGP, VxLAN, EVPN
  • Excellent communication Skills with strong analytical & troubleshooting skills and the ability to quickly judge priorities during challenging situations
  • Experience working in highly technical, highly complex enterprise customer environments

Desirable Requirements
  • CCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, Dell Proven professional certifications
  • RHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, AWS /Microsoft Azure Cloud associated technological certifications


Compensation

Dell is committed to fair and equitable compensation practices. The annual range for this position is $74,205 - $96,030.

Job Posting end date: 10/05/2026

About Dell

EMC2 provides critical engineering services for municipal and commercial setors. They delivers geotechnical engineering related to soil behavior and soil properties, as well as recommendations of design parameters and design of structures considering soil-structure interaction. Their services include geotechnical analysis and design, field exploration, testing and construction observation services.

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Learn more about Dell
Size
133,000 employees
Market Cap
$28.2 billion
Industry
Net Income
$3.2 billion
Founded
2012
5 Year Trend
+10.2%
Revenue
$94.2 billion
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