In this role you will be required to successfully balance strong trust relationships with customers by gaining an understanding of their IT infrastructure, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren't already one) an OutSystems expert so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company - Technical Support, R&D, Sales, and Professional Services - so that you will be an advocate for our customers' main challenges and needs.
Responsibilities:- Design technical adoption plans to ensure sustained growth in technology proficiency;
- Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...)
- Understand your customer ecosystem and IT Landscape;
- Perform technical reviews and share knowledge to identify and prevent potential issues
- Understand your customers' technical infrastructures, hardware, and offerings
- Provide excellent customer support regarding their OutSystems use
- Catalog, categorize and share common customer issues with other OutSystems teams
- Serve as a customer advocate within OutSystems
- Deliver key OutSystems product road map updates and assist customers with upgrades
- Visit customers regularly as needed to provide an exceptional customer service experience
Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.
In determining salary ranges, we consider factors such as:
- Market Research: Industry reports, salary surveys, and online salary databases
- Company Performance: Financial performance, revenue growth, and budget allocation
- Job Requirements: Skills, experience, and qualifications necessary for the role
- Geographic Location: Cost of living, market conditions, and industry standards in our region
- $134,300 - $163,530 Base Salary
Requirements:- 5 years of Mobile and/or Web application development, administration, or architecture experience
- Proficient in Spanish language, English/Spanish Speaking
- Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;
- OutSystems development and administration experience is strongly preferred
- Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization
- Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
- Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.
- Outstanding written and verbal communication skills in English
- Ability to explain complex information to customers clearly and concisely
