Job SummaryThe Technical Specialist supports the administration, maintenance, troubleshooting, and continuous improvement of enterprise physical security technology systems. This role provides day-to-day technical and operational support for access control, video management, identity management, badging, and related security platforms across multiple company locations.
The successful candidate will work closely with Security, IT, Facilities, vendors, contractors, and site stakeholders to support system operations, resolve issues, maintain accurate security data, assist with project execution, and promote compliance with company security standards and processes.
This position requires strong technical aptitude, attention to detail, customer service skills, and the ability to manage multiple priorities in a fast-paced enterprise security technology environment.
Position OverviewYour responsibilities may include:
- Support daily administration of enterprise security technology platforms, including Genetec Security Center, ClearID, Volt AI, access control systems, video management systems, badging systems, and related applications.
- Assist with cardholder, identity, credential, access rule, door, area, schedule, and permission updates.
- Utilize the Genetec ClearID REST API to automate cardholder data creation, enrichment, updates, and lifecycle management processes, enabling streamlined identity administration and enhanced service delivery to customers.
- Troubleshoot access control issues, including failed badge reads, inactive credentials, access rule conflicts, door configuration issues, and synchronization problems.
- Review and validate system data to ensure accuracy, consistency, and alignment with company security standards.
- Support identity lifecycle activities for employees, contractors, and visitors, including badge access, expiration dates, account status, and access remediation.
- Assist with access reviews, supervisor verification processes, and cleanup of outdated or inaccurate access assignments.
- Support video system operations, including camera troubleshooting, recording issues, video access, coverage validation, and coordination of repairs.
- Maintain and update security technology records, including doors, cameras, panels, controllers, card readers, credentials, and other system assets.
- Coordinate with vendors, contractors, IT, Facilities, and site Security teams to support hardware repairs, replacements, installations, and system upgrades.
- Assist with security technology projects, migrations, deployments, testing, commissioning, and post-implementation support.
- Prepare reports, spreadsheets, summaries, and data extracts related to access activity, system issues, hardware inventories, project status, and compliance reviews.
- Document troubleshooting steps, findings, resolutions, and system changes in accordance with team standards.
- Support audit requests, evidence collection, data validation, and remediation tracking related to security technology systems.
- Provide clear, timely, and professional communication to users, supervisors, stakeholders, and management regarding system issues, access concerns, and required actions.
- Identify opportunities to improve security technology processes, system configuration, data quality, and operational efficiency.
Success Profile:- Partners Collaboratively: Builds strong relationships based on trust and seeks opportunities to collaborate across the matrix/organizational boundaries to achieve business goals
- Takes Accountability: Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right
- Communicates Effectively: Invites dialogue to gain a shared understanding and influences with confidence to drive performance and achieve business results.
Basic Requirements:- Legally authorized to work in the Unites States.
- Bachelor's degree or higher in Computer Science, Cybersecurity, Information Systems, Engineering or related field.
- Genetec technical certification in Omnicast and Synergis.
- 3 or more years of experience with Genetec solutions, including system implementation, data integration, application integration, data engineering, and other security technology disciplines, supporting the deployment, optimization, and continuous improvement of Genetec-based solutions.
- Working knowledge of access control concepts, including cardholders, credentials, doors, areas, schedules, access rules, and permissions.
- Experience troubleshooting technical issues and documenting findings, actions taken, and resolution details.
- Proficiency with Application Development (Python, C#, PowerShell) and Database Administration (SQL Server, SSMS, MySql) tools.
Preferred Requirements: - Ability to analyze system data, identify inconsistencies, and recommend corrective actions.
- Strong customer service, organizational, and communication skills.
- Ability to manage multiple priorities and work with technical and non-technical stakeholders.
- Experience with Genetec Security Center, Synergis, Omnicast, ClearID, Volt AI or similar enterprise physical security platforms.
- Experience with access control hardware such as Mercury controllers, HID readers, badge printers, door hardware, or related security devices.
- Experience with video management systems, IP cameras, camera troubleshooting, and recording system validation.
- Familiarity with identity governance, role-based access, access reviews, supervisor verification, and contractor badge expiration processes.
- Experience supporting enterprise security technology projects, migrations, hardware refreshes, or system deployments.
- Experience working with IT ticketing systems and coordinating issue resolution with internal teams and vendors.
- Strong analytical skills with the ability to work with reports, spreadsheets, system exports, and large data sets.
- Demonstrated ability to work independently, take ownership of assigned tasks, and follow issues through resolution.
- Ability to communicate technical information in a clear and professional manner to business users, site personnel, and leadership.
Apply By:Sep 2, 2026
Sponsorship: ConocoPhillips' sponsorship for employment authorization in the U.S. is NOT available for this position.
Benefits OverviewConocoPhillips offers a competitive and comprehensive benefits package designed to support your well-being and career growth:
- Taking Care of Your Health & Wellness: Medical, dental, vision, mental health support, and wellness programs.
- Supporting and Building Financial Security: Competitive base pay, annual performance bonuses, and retirement savings plans.
- Promoting Work-Life Balance: Paid time off, paid parental leave, and family support resources.
- Offering Career Development: Access to training, mentoring, and internal career mobility tools.
- Guiding Recognition & Inclusion: Peer-nominated awards, inclusive culture, and employee resource groups.
