Oshkosh Corporation

Technical Services Specialist Sr

Oshkosh Corporation • $64K — $103K *
Dodge Center, MN 55927In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Diploma or GED with five or more years of relevant experience or equivalent education and experience.
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to explain complex technical information clearly and concisely.
  • Base knowledge of mechanical, hydraulic, and electrical systems used in heavy mobile equipment industries.

Responsibilities

  • Provide technical assistance and support for equipment-related queries.
  • Diagnose and troubleshoot complex equipment problems effectively.
  • Document all customer interactions in the CRM system.
  • Conduct diagnostics for mechanical, electrical, hydraulic, and software issues.
  • Support internal teams with troubleshooting tips and communication.

Benefits

  • Opportunities for continuous learning and professional development.
  • Access to ongoing training to maintain high levels of product knowledge and support skills.
  • Mentorship opportunities within the team environment.
  • Work-life balance with a mix of office and field responsibilities.
Full Job Description
The experienced and highly skilled Technical Service Specialist will deliver industry leading technical support to the McNeilus Dealer Network and Large Fleet Customer service teams. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:
  • Provide technical assistance and support for incoming queries and issues related to equipment.
  • Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
  • Document all customer interactions and technical issues in the customer relationship management (CRM) system.
  • Support all McNeilus products
  • Provide assistance as a team mentor, one on one or through group activities. Assist with customer calls, when necessary, through conferences, chats, emails or other communication tools.
  • Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic and software issues on equipment.
  • Utilize technical documentation and resources to provide accurate solutions and guidance.
  • Escalate unresolved issues to internal teams and/or management for guidance.
  • Follow up with customers to ensure issues are fully resolved to the customers' satisfaction.
  • Support internal team members with troubleshooting tips in the chat group environment.
  • Share product content, documents or other troubleshooting content with the team.
  • Utilize current knowledge articles for resolving customer issues.
  • Communicate knowledge article usage to the customer base.
  • Communicate with the knowledge writer team if inaccuracies are found.
  • Develop new article content, formatted for transition into the knowledge article template.
  • Stay current with product development, industry trends, and best practices for product support.
  • Participate in ongoing training to maintain high levels of product knowledge and support skills.
  • Provide material in team meetings to assist others with product knowledge and current issues with resolution guidance.
  • Develop and present training material for new products or product enhancements.
  • Work closely with customer support to communicate customer feedback and technical issues.
  • Provide input on product improvements based on customer feedback and trends.
  • Lead team meetings to further develop skills and product knowledge within the team.
  • Develop and maintain team meeting documents, share with the team in an easily accessible format and location.
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.

MINIMUM QUALIFICATIONS
  • High School Diploma or GED and five (5) or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.


STANDOUT QUALIFICATIONS
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and communication skills.
  • Ability to explain complex technical information clearly and concisely.
  • Strong organizational skills and attention to detail.
  • Customer-focused with a commitment to providing exceptional service.
  • Ability to work independently and as part of a team.
  • Ability to travel domestically as needed.
  • Commitment to continuous learning and professional development.
  • Base knowledge of mechanical, hydraulic, and electrical systems used in heavy mobile equipment industries
  • Proficiency in using CRM software and technical support tools.
  • Proficiency in data analysis and knowledge management systems.
  • Bachelor's degree in Engineering, Specialized Technology, or a related technical field.
  • Adaptable and able to thrive in a fast-paced, dynamic environment.
  • Experience with diagnostic tools and software related to troubleshooting equipment
  • Experience with Battery Electric Vehicle troubleshooting or vehicle electrical systems troubleshooting


WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.
  • This role combines office-based administrative duties with physical activity in field or production environments.
  • In the office setting, tasks may require extended phone and computer use, sitting, and attending meetings.
  • Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
  • Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
  • Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.


Pay Range:
$64,500.00 - $103,500.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

About Oshkosh Corporation

Oshkosh Corporation Careers

Join the dynamic team at Oshkosh Corporation, a global leader in the design and manufacture of specialty vehicles and vehicle bodies. With a commitment to innovation, leadership, and excellence, Oshkosh Corporation offers unparalleled job opportunities in a variety of fields. Work You’ll Do At Oshkosh Corporation, you will be part of a team that’s dedicated to making a real impact on the world. Our employees drive our success through their innovation, skills, and leadership. We offer a range of positions across our sectors, providing ample opportunities for professional growth and career advancement. Explore a wealth of job opportunities and internships that allow you to leverage your skills, from engineering to marketing, and beyond. Oshkosh Corporation is not just about hiring employees; it's about nurturing a culture of excellence and diversity. Join Our Market-Leading Team Oshkosh Corporation is renowned for its strong leadership in the industry and a steadfast commitment to innovation and quality. Our team consists of over 15,000 dedicated professionals who lead the way in technology and service. Be part of a company that values diversity and is dedicated to fostering an inclusive environment. At Oshkosh, we believe that diverse perspectives lead to innovative solutions. Our diversity training ensures that all team members are valued and understood. Career Development and Benefits Future-proof your career at Oshkosh Corporation with our extensive professional development and training programs. We support our team members at every stage of their career journey, from internships to leadership roles. Our benefits package is designed to support the well-being and financial security of our employees and their families. Benefits include health insurance, retirement plans, and more, ensuring that our team can grow with us without worries. Networking and Innovation Engage with a global network of professionals that fosters not only career growth but also personal connections. Our collaborative environment encourages networking and teamwork, driving forward our commitment to innovation and excellence. Interview and Resume Tips Prepare for your future with Oshkosh Corporation by utilizing our career resources. Get tips on crafting your resume, acing your interview, and standing out as a candidate. We seek passionate, curious, and solution-driven team players who are ready to take their career to the next level. Stay Connected Join Our Team Search open positions that match your skills and interests at Oshkosh Corporation. We are always looking for innovative and driven individuals to join our team. Explore the exciting and rewarding opportunities that await you. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the diverse, innovative, and exciting world of Oshkosh Corporation. Join Oshkosh Corporation today and be part of a team that is dedicated to making a difference in the world through leadership, innovation, and a commitment to excellence and diversity.
Learn more about Oshkosh Corporation
Size
15,000 employees
Market Cap
$5.7 billion
Industry
Manufacturing & Automotive
Net Income
$318.3 million
Founded
1917
5 Year Trend
-23.5%
Revenue
$6.7 billion
NASDAQ
OSK
* Ladders Estimates

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