Salary Range: $94,300 - $122,600Annual Bonus EligibilityComprehensive Benefits PackagePaid Time Off401k & Company Match#LI-MJ1
Position Summary: This position provides for second level support and analysis covering the areas of Sales Centers, Distribution Centers, Bakeries and other locations in the field. This position will be responsible for deployments and implementations of Business Technology automation systems as well as upgrades in the field for both new facilities and existing facilities.
Business Technology experience is not required! We're on the search for someone who is ambitious, self-starter, likes to travel, enjoys meeting new people and learning new things. This person will travel among different business units and explore issues with technology.
Key Responsibilities: - Support day to day business operations in the field
- Project support as needed for innovation and improvements
- Relationship with vendors and service providers to ensure on-time delivery of services and continuous improvement
- Responsible for second level handheld and application troubleshooting including on-site support when warranted
- Work with the Application Support teams to implement workarounds for reported issues affecting the business
- Help identify training needs in the business on all supported applications and systems
- As necessary, provide on-site training when it has been evaluated to be warranted and cost justified
- Recommends procedures and controls for problem prevention in the business operations.
- Resource for all deployments and implementations in the field for new business technology automation technology, applications, and systems
- Provide second level on call after hour support
- Perform other duties as assigned
Behavioral Competencies:- Strong oral and written communications, interpersonal relations, and organizational skills
- Demonstrate working knowledge of the business and understanding of the applications used
- Ability to display tact and diplomacy when assisting customers, coworkers, consultants and vendors
- Ability to work under pressure and manage multiple, concurrent and conflicting priorities and deadlines
- Background in the use and/or support of applications such as sales and distribution systems, preferred
- 80% travel required
- Location of job is flexible.
Education and Work History:- Bachelor's degree in the area of Business or related, preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.
- 3 - 5 years of experience in customer support using business applications and interfacing with information technology support.
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