Job Description

ROLE SUMMARY:

The Services Scheduler for After Sales and Service team will be responsible for scheduling the deployment of technical personnel for the execution of service projects within the Cambridge Life Sciences Division, which will include travel deployments to customer site as well as load balancing the team when they are not traveling. This role requires working closely with Applications Engineering Manager, Project Managers, Team Leads, Shop Managers & our Global Service Partners.

Responsibilities include:

Reviewing requests to schedule and assign technical service perrsonnel to projects with the intent to meet schedules and budget

Create and manage the resource schedule and loading for all projects.

Manage our incoming quoting requests, assign personnel & follow up with assignees to meet deadliness.

Collaborate with Project Managers, functional managers, other ATS divisions to ensure that the right resources are provided to fulfill resource requests.

Maintain visibility of project status, (on schedule, not on scheule) so that accurate delivery dates can be predicted

Utilize the Oracle system to schedule and support the distribution of project information assigned.

Run Bi-Weekly Scheduling Overview with Leaders.

Publish weekly utilization reports to the Management team.

Independently problem solve and manage the assignment of technical services staff to available work ensuring adequate skillset to complete the work

Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct

Other duties as required by the manager

Qualifications

Education

A post-secondary diploma or degree specializing in technology, engineering or equivalent. Leadership and Project Management experience is an asset.

Experience

The successful candidate is an excellent communicator, who displays professionalism, leadership, and well-developed interpersonal skills. Possesses the ability to collaborate with a multi-disciplined engineering team.

5 years' experience in road service and/or project coordination or resource scheduling in a dynamic environment.

Experience scheduling service staff in a local or international context is considered a strong asset

Strong background/education in lean process, procedure, and manufacturing practice would be an asset.

Driven continuous improvement mentality and experience with conducting problem-solving exercises, root cause analysis and successful implementation of initiatives would be an asset.

Fluent in English, written and oral.

Possesses excellent time management skills and can coordinate multiple projects.

Resilient, calm under pressure, self-driven, attentive to detail, consistent.

Proficient with Microsoft software tools including Word, Excel and PowerPoint, etc.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply

The Compensation offered will be based on the local job market and may vary depending on factors such as the job-related knowledge, skills, experience of the selected candidate, as well as other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of these benefit plans will be provided when the selected job candidate receives an offer of employment.

This role represents an existing vacancy within the organization.