Qualifications

• Minimum 5 years of technical support experience requires expertise in problem-solving and customer relations.
• 1 year of technical training experience preferred, indicating a capacity to inform and support others.
• High School Diploma or GED required, while HVAC certification or a two-year degree is preferred to demonstrate technical knowledge.
• Proficiency in Microsoft Office365 essential for documentation and reporting processes.
• Strong organizational and project management skills necessary to handle multiple responsibilities effectively.
• Ability to perform public speaking to convey technical training to diverse audiences.
• Physical capability to lift 50 lbs and navigate challenging job site environments.

Responsibilities

• Provide prompt and empathetic technical support to customers resolving technical issues efficiently.
• Conduct product reliability investigations, applying technical expertise to ensure product integrity.
• Gather feedback from customers to identify early signs of quality issues and act proactively by visiting job sites.
• Complete detailed field service reports documenting technical issues to maintain product quality standards.
• Evaluate product installation and operation using Daikin manuals for quality assurance at customer sites.
• Support and implement Service Bulletins with corrective action plans for customers and internal teams.
• Train and audit Independent Distributor trainers and support their technical managers as required.

Benefits

• Opportunity for ongoing professional development through the completion of Daikin STEP and D-STAR programs.
• Engage in a dynamic role that covers both technical guidance and customer interaction, enhancing career skills in both areas.
• Participate in diverse projects that contribute to the overall business growth and personal skill enhancement.
• Travel opportunities that expose you to varied work environments and job site challenges.