Textron

Technical Service Manager (1st Shift)

Textron$80K — $100K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • A&P License required
  • 7 years of aircraft maintenance experience, or 5 years with a bachelor's degree in aviation or related field
  • Repairman Certificate/EASA License preferred
  • Experience in aircraft maintenance or service center beneficial
  • Ability to obtain and maintain airport security badge if applicable

Responsibilities

  • Implement lean processes to reduce waste and improve productivity
  • Ensure work meets quality standards for customer safety and satisfaction
  • Oversee safety protocols and schedule adherence in the Service Center
  • Track shop performance metrics with the Maintenance Manager
  • Provide coaching and evaluations, manage team tasks and dynamics
  • Resolve post-delivery issues and customer concerns promptly

Benefits

  • 401K company match plus 4% annual contribution
  • Education assistance for academic programs
  • Flight training bonus for pilot certifications
  • Fertility and adoption assistance with discounted childcare
  • Free financial consultations and guidance
Full Job Description
What you will be doing as a Technical Service Manager:

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You'll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you'll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

  • Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events


  • Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction


  • Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment


  • Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions


  • Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities


  • Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly


What you need to be successful:

  1. A&P License is required


  1. Experience required:


  • Seven (7) years of aircraft maintenance experience


  • OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field


  1. A Repairman Certificate/EASA License is preferred


  1. Experience in aircraft maintenance, service center or customer service is helpful


  1. The ability to obtain and maintain an airport security badge through the local airport if applicable is required


Why join us?

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one.

  1. 401K company match + additional annual contribution equal to 4% of eligible compensation


  1. Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester


  1. Flight training bonus program for earning pilot certifications


  1. Fertility and adoption assistance, along with discounted childcare and planning


  1. Free financial consultations and guidance


  1. Explore more benefits here


At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

About Textron

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems.

Textron Careers

Joining Textron means becoming part of a global network of experienced professionals and leaders who are committed to driving innovation and excellence in various industries. At Textron, we offer a multitude of job opportunities that allow you to explore your potential and advance your career in a dynamic and supportive environment.

Work You’ll Do

At Textron, you will engage in meaningful work that makes a real impact. Whether you are in engineering, finance, manufacturing, or IT, every position contributes to our culture of innovation and leadership. Our team is dedicated to developing solutions that not only meet but exceed the needs of our customers across the globe.

Explore Our Diverse Opportunities

Textron is not just a company; it's a community where growth and development are encouraged. From entry-level positions to leadership roles, the diversity of paths available ensures that your career journey is uniquely yours. We offer professional development through a variety of training programs and mentorships, designed to enhance your skills and broaden your perspectives.

Internship Programs

Kickstart your career with a Textron internship. Our programs provide invaluable industry experience and a chance to see how your studies apply to real-world scenarios. Interns at Textron gain hands-on experience, work alongside seasoned professionals, and participate in projects that challenge and grow their skills.

Benefits and Culture

Textron is committed to the well-being and continuous growth of our employees. We offer competitive benefits packages that support the health, happiness, and security of our team and their families. Our culture is built on a foundation of respect, diversity, and inclusion, where everyone’s contribution is valued.

Join Our Team

We are always looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on our Textron Jobs portal. We look for individuals who are passionate about making a difference and ready to contribute to our culture of excellence.

Leadership and Development

Prepare to lead at Textron. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and drive success. Through targeted training and hands-on experience, you’ll develop the leadership skills necessary to advance within the company.

Stay Connected

Keep up to date with the latest at Textron by subscribing to our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can put to use today—all from the people who work here.

Networking and Career Growth

Enhance your career through Textron’s extensive networking opportunities. Connect with colleagues and leaders through our internal platforms and community events, helping you to build relationships and advance your career.

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Learn more about Textron
Size
33,000 employees
Market Cap
$14.6 billion
Industry
Net Income
$309 million
Founded
1923
5 Year Trend
-2.1%
Revenue
$11.6 billion
NASDAQ

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