Description

The Position

Norcada makes cutting-edge scientific products and instruments, and we need people with the background and passion for all things scientific and technical to sell them. The technical sales team helps turn our customer's challenging or groundbreaking ideas into reality. This isn't your traditional sales role; we don't cold call or spend all day on the phone. Our team spends their time talking to customers to understand their specific needs and liaising with our product teams to design and create these devices. In many of our projects, we are focused on making customized and unique solutions that push the boundaries of science.

Since we've been around for a while, most of our customers come to us to collaborate on their next project. Most of our proactive outreach comes from attending conferences around the world and from the fine efforts of our marketing team! Our next Technical Sales Lead will assist with handling customer inquiries, configuring solutions and options with our clients, quotation and proposal development, supporting marketing activities, project coordination, and full-cycle support of our customers.

Key Responsibilities:
• Customer interaction and online sales engagement in international markets
• Preparation of standard and custom quotes as well as handling customer queries
• Supporting our client management, including shipping and after-sales support
• Leveraging our CRM for internal information management and lead tracking
• Working with our technical team to build precise custom solutions
• Supporting international conferences, exhibitions, webinars and tradeshow events
• Coordinating people, projects, and sales activities
• Supporting our world-renowned delivery excellence and maintaining high level professionalism and confidentiality required in a high-tech company

Qualifications and Experience:
• Post-secondary education in STEM fields
• Excellent written/verbal communication
• Detail-oriented and organized
• Already has legal rights to work in Canada, preferably a Canadian citizen
• Lives in the greater Edmonton Area or is willing to relocate to Edmonton
• Excited and able to travel to conferences, trade shows and customer sites (2-3x per year)
• Ability to collaborate with various engineering and non-technical teams
• Demonstrable proficiency in Microsoft Office / Google Suite

Ideal Candidate Skills:
• Experience in sales or customer service, ideally in engineering, manufacturing, microscopy and microanalysis, and/or product management fields
• Developed, made, sold or supported microanalysis solutions, especially in-situ analysis for X-ray or electron microscopy and/or spectroscopy
• Experience in developing proposals and project plans
• Knowledge of sensor-tech, semiconductor, MEMS, or microscopy and microanalysis fields
• Experience with CAD software (Programs such as L-Edit, KLayout Pro-E, SolidWorks, Fusion360, Inventor, Eagle, etc.)
• Ability to work independently and in cooperation with customers and collaborators in various countries
• Experience with a CRM (like Salesforce or HubSpot)
• Training or experience in process management or project management

Schedule:
• Full Time Monday to Friday work (with occasional weekend/evening availability for international customers/travel)

Benefits:
• Health & Dental - premiums partially covered by us
• Time to Recharge - 15 vacation days + 11 paid holidays annually
• Personal Learning Budget - provided to you to spend on skills, courses, or conferences
• 5% Pension Contribution - we contribute, no matching required on your end
• Monthly Team Events - meals & activities for our team

Please note that applications without a personally written cover letter will not be considered for this position. Thank you!