Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM (CE) and Finance & Operations (F&O) We are seeking a highly experienced Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM (CE) and Finance & Operations (F&O) to lead large-scale, enterprise transformation programs. This role is suited for a technically strong delivery leader who has worked in complex SI-led implementations, where multiple large ISVs and third-party platforms are integrated into the core D365 landscape. The individual will play a critical role in governing multi-vendor delivery, managing 3- 6 ISV dependencies, and ensuring seamless integration across the ecosystem. The ideal candidate combines strong technical acumen, integration expertise, and program leadership with the ability to drive alignment across clients, system integrators, ISVs, and internal delivery teams. Success Profile The ideal candidate is a technically grounded program leader with proven experience delivering complex D365 CRM + F&O programs involving multiple critical ISVs such as SPS Commerce, Vertex, ZINFI, PLM, and HR integrations. They bring strong technical depth, vendor orchestration capability, and governance discipline, with the ability to manage large SI-driven programs, align diverse stakeholders, and ensure seamless integration across a highly complex enterprise ecosystem. Key Responsibilities 1. Program & Delivery Leadership (SI-Led D365 Programs) Lead end-to-end delivery of large-scale Dynamics 365 CRM and F&O implementations acting as the technical PM within SI-driven programs Own delivery governance across multiple workstreams including CRM, ERP, integrations, ISVs, and data migration Drive program planning, execution, risk mitigation, and dependency management across global teams Lead steering committees, executive reporting, and escalation management Ensure delivery adherence to scope, timelines, budget, and quality benchmarks 2. ISV Ecosystem & Multi-Vendor Management (Critical) Manage a complex ISV ecosystem forming part of the core D365 solution landscape, including but not limited to: SPS Commerce or TruCommerce (EDI / supply chain integrations) Vertex (indirect tax engine) SK Soft / SK Global (financial automation) ZINFI (PRM / partner management) Windchill / Bluestar PLM (PLM integrations) Deel (HR / workforce integrations) DHL/FedEx 4PL Other logistics, payments, and domain-specific ISVs Establish clear ownership models, SLAs, and accountability across ISVs and vendors Drive integration alignment and delivery orchestration between ISVs and core D365 SI teams Manage cross-ISV dependencies, timelines, and release coordination Resolve cross-vendor conflicts, integration failures, and delivery risks Ensure ISV solutions align with enterprise architecture, compliance, and business process goals 3. Integration & Technical Leadership Govern complex integrations across: D365 CRM (CE) and F&O External ISVs and SaaS platforms Enterprise applications (ERP, PLM, HR, eCommerce, WMS, TMS, banking, etc.) Define and oversee integration architecture, patterns, and data flow strategies Lead implementation of: API-based integrations (REST/SOAP) Azure Integration Services (Logic Apps, Service Bus, API Management, Data Factory) Middleware platforms (Boomi, MuleSoft, Informatica, etc.) Drive data migration, interface design, and integration testing strategy 4. Techno-Functional Coordination Translate business requirements into technical solutions and integration workstreams Facilitate design workshops, architecture discussions, and solution validation sessions Partner closely with: Solution architects Technical leads Functional consultants Oversee SIT, UAT, deployment, and hypercare activities Manage change control, release planning, and environment strategy 5. Governance, Risk & Stakeholder Management Act as the single point of accountability across business, SI, ISVs, and Microsoft stakeholders Proactively manage: Integration risks ISV dependencies and readiness Multi-vendor delivery challenges Drive structured governance (RAID logs, KPIs, dashboards, release governance) Ensure compliance with security, data governance, and regulatory standards Required Qualifications 10+ years of Project/Program Management experience in enterprise technology programs 7+ years of experience in Microsoft Dynamics 365 CRM (CE) and F&O implementations Proven experience working in System Integrator-led delivery models Strong experience managing multiple enterprise ISVs within a D365 ecosystem (e.g., SPS Commerce, Vertex, ZINFI, PLM, tax, EDI, HR systems) Solid technical understanding of: D365 CE (Sales, Customer Service, Marketing) D365 F&O / Supply Chain / Finance Dataverse and Power Platform Hands-on knowledge of: API integrations (REST/SOAP) Azure Integration Services Middleware platforms (Boomi, MuleSoft, Informatica, SnapLogic) Data migration frameworks Experience with Agile, Scrum, and hybrid delivery models Strong vendor, stakeholder, and risk management capabilities Preferred Qualifications Microsoft Dynamics 365 certifications (CE / F&O / Power Platform) PMP / PRINCE2 / Scrum certifications Experience in large global transformation programs (multi-country / multi-ISV rollouts) Domain experience in Manufacturing, Healthcare, Retail, or Supply Chain Familiarity with: Azure DevOps, CI/CD pipelines DevSecOps and release management practices Experience working with Microsoft FastTrack and partner ecosystem Key Skills D365 CRM & F&O Delivery Leadership ISV Ecosystem Management (EDI, Tax, PLM, PRM, HR platforms) SI & Multi-Vendor Program Governance Enterprise Integration Architecture Azure Integration Services & API Management Cross-Functional Global Delivery Leadership Risk, Dependency & Escalation Management Data Migration & Release Management