SUMMARY
Q2 is seekinga detail-orientedTechnical Project Managertocarry outQ2s FraudIntelligenceimplementationsforfinancial institutions.
This person willinterfacedirectly withour customers,coordinateandexecutetechnical tasks, anddevelop processes thatinform and improve the onboarding experience.
You must bean effective communicatorand a proactive self-starter who canoperateeffectively both independently and within cross-functional teams.
This work is performedoutof our Q2 offices and does not require travel.
RESPONSIBILITIES:
- Own and execute high volume of customer implementations; including direct FI coordination, technical tasks, educating clients on the product and configuration options and issue triage.
- Maintain clear records of FI project timelines and issues: manage project dates to inform financial and capacity forecasting; anticipate and mitigate risks as needed.
- Serve as the primary point of contact for escalations, ensuring swift resolution through coordination with engineering, support, and success teams.
- Design and execute implementation plans and documentation to deploy Q2 solutions.
- Continuously improve workflows and documentation to enhance operational efficiency and customer experience.
- Ensure clear communication across teams and levels of leadership, providing updates, escalations, and recommendations when needed.
EXPERIENCE AND KNOWLEDGE:
- 3+ years with advance degree or 5+ years with undergraduate degree in relevant field (e.g. technical project management, partner operations, or platform support).
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
- Excellent written and verbal communication, including experience working with both technical and non-technical audiences.
- Ability to remain calm, diplomatic, and cooperative under stressful conditions
- Experience building documentation and client-facing materials.
- Experience using project management and support tools such as Jira, Confluence, Zendesk, Salesforce, or similar.
- Familiarity with enterprise software architecture and methodologies, SaaS environments, APIs, and technical integration workflows a plus.
- Preferred background in fintech, banking technology, or developer-focused platforms.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs 64You Earned it964
Click here to find out more about the benefits we offer.
