Technical Program Manager

SQUAN

• $90K — $120K *
Fayetteville, NC 28314In-Person
Technical Services
Less than 5 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • 3-7+ years in infrastructure, telecom, or data center environments
  • Project management experience in deployments or technical programs
  • Strong communication, organizational, and coordination skills
  • Ability to handle multiple priorities simultaneously
  • Experience with technical documentation and deployment drawings
  • Familiarity with ticket lifecycle management and escalation handling
  • Willingness to travel as needed

Responsibilities

  • Manage daily execution of customer deployments and infrastructure projects
  • Coordinate scheduling, logistics, staffing, and field execution activities
  • Oversee vendor performance and workforce accountability
  • Drive milestone tracking and operational status reviews
  • Support budget tracking and project planning activities
  • Facilitate kickoff calls and operational reviews
  • Ensure project documentation and closeout packages are completed accurately

Benefits

  • Opportunity for professional development and growth
  • Exposure to cutting-edge technologies in telecom and infrastructure
  • Supportive team environment fostering collaboration
  • Potential for travel to various project sites
  • Access to a network of experienced professionals in the field
Full Job Description
PROJECT MANAGEMENT FUNCTIONS

  • Manage day-to-day execution of customer deployments and infrastructure projects
  • Coordinate scheduling, logistics, staffing, materials, and field execution activities
  • Manage ticket lifecycle activities from intake through closure, including scheduling, dispatch coordination, escalation management, status tracking, and customer updates
  • Coordinate internal resources, subcontractors, vendors, and day labor personnel to support project execution requirements
  • Oversee vendor performance, workforce accountability, labor quality, and onsite execution standards
  • Drive milestone tracking, reporting, customer deliverables, and operational status reviews
  • Support budget tracking, labor forecasting, and project planning activities
  • Facilitate kickoff calls, customer meetings, operational reviews, and execution planning sessions
  • Maintain accountability across vendors, subcontractors, internal teams, and customer stakeholders
  • Assist with issue escalation management, risk mitigation, and recovery planning
  • Ensure project documentation, testing records, and closeout packages are completed accurately and on time
  • Support customer communication throughout all phases of deployment and project execution
  • Serve as a customer escalation and complaint resolution resource to help drive issue ownership and corrective actions


TECHNICAL PROGRAM MANAGEMENT FUNCTIONS

  • Support budget tracking, labor forecasting, and project planning activities
  • Support deployment strategy across hyperscale, colocation, edge, telecom, and critical infrastructure environments
  • Coordinate cross-functional execution between engineering, operations, field services, quality teams, and customer stakeholders
  • Assist in development and standardization of SOPs, EDPs, MOPs, workflow procedures, and quality processes
  • Develop detailed Engineering Deployment Plans (EDPs) and technical execution documentation aligned to customer standards and deployment requirements
  • Create and manage Levels of Effort (LOE) for labor forecasting, project planning, resource allocation, and deployment strategy
  • Review and validate cable pathway designs, routing strategies, rack elevations, pathway utilization, and deployment readiness
  • Perform cable pathing markups and construction drawing reviews to ensure execution accuracy and operational efficiency
  • Validate completed work against customer standards, scope requirements, quality benchmarks, and acceptance criteria
  • Review OTDR, OLTS, and infrastructure testing results to support troubleshooting, quality validation, and customer acceptance requirements
  • Support quality assurance inspections, turnover audits, and final acceptance reviews
  • Participate in technical discussions involving:
    • Structured cabling systems
    • Fiber testing and certification
    • Rack & stack deployments
    • AC/DC power infrastructure
    • Network infrastructure validation
    • Data center readiness and commissioning
    • Edge and POP infrastructure deployments
  • Support customer-facing technical discussions and solution alignment activities
  • Assist with identifying operational gaps and recommending scalable process improvements
  • Help drive deployment consistency, quality assurance, and execution standards across programs


OPERATIONAL TRACKING & WORKFLOW MANAGEMENT

  • Prepare, maintain, and continuously update customer-facing and internal project trackers
  • Develop workflow management processes to improve operational visibility, accountability, and execution consistency
  • Build and manage deployment dashboards, milestone trackers, labor tracking reports, and status reporting documentation
  • Coordinate workflow progression across engineering, procurement, operations, field execution, testing, and project closeout phases
  • Ensure all project tracking systems accurately reflect current project health, risks, blockers, schedule impacts, and completion status
  • Support creation and management of:

  • Deployment trackers
  • Cable tracking matrices
  • Testing result logs
  • Punch list tracking
  • Resource allocation trackers
  • Customer reporting dashboards
  • Risk and escalation trackers
  • Drive operational discipline through standardized workflow processes and reporting structures
  • Assist leadership with forecasting, capacity planning, and execution visibility through accurate reporting and workflow management
  • Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived


SKILLS AND ABILITIES

  • Takes ownership and drives accountability
  • Communicate effectively with both field technicians and executive stakeholders
  • Operates calmly in high-pressure or rapidly changing environments
  • Leads by example and supports team development
  • Maintains a strong customer-first and solutions-focused mindset
  • Balances technical understanding with business priorities
  • Helps build operational structure within a growing organization
  • Demonstrates strong attention to detail and validation of execution quality
  • Professionally manages customer escalations and difficult conversations
  • Supports continuous improvement and operational scalability
  • Can operate independently while coordinating across multiple teams and stakeholders


PREFERED QUALIFICATIONS

  • Hyperscale Data Centers
  • Colocation Facilities
  • Edge / POP Deployments
  • Long Haul / Middle Mile Infrastructure
  • ISP / OSP Fiber Environments
  • Wireless Infrastructure
  • Critical Power Environments


PREFERRED TECHNICAL EXPOSURE INCLUDES

  • Fiber optic testing (OLTS / OTDR)
  • Structured cabling systems
  • Rack and stack deployments
  • Cable pathway design and infrastructure routing
  • Data center commissioning activities
  • DC power systems, grounding, and bonding
  • Network infrastructure deployments
  • Vendor and subcontractor coordination
  • Technical documentation and construction drawing review
  • Service delivery and ticket management systems
  • Workflow management and deployment reporting


REQUIRED QUALIFICATIONS

  • 3-7+ years of experience in infrastructure, telecom, or data center environments
  • Experience managing projects, deployments, or technical programs
  • Strong communication, organizational, and coordination skills
  • Ability to manage multiple priorities simultaneously
  • Experience reviewing technical documentation, deployment drawings, or pathway layouts
  • Ability to build or interpret Levels of Effort (LOEs) and execution plans
  • Experience coordinating vendors, subcontractors, or field labor resources
  • Familiarity with service ticket lifecycle management and customer escalation handling
  • Experience preparing operational trackers, workflow reports, or deployment documentation
  • Strong sense of ownership, urgency, and accountability
  • Willingness to travel as needed


* Ladders Estimates

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