Position: Technical Program Manager Production Support Wealth Management
Location: New York, NY
Type: Full-Time
Role OverviewThe Technical Program Manager (TPM) - Production Support will lead complex, multi-team operational programs focused on platform stability, incident response, and continuous service improvement across trading, investment, and advisor-facing systems. This role sits at the intersection of technology operations, engineering, and business-critical service delivery.
The TPM will drive incident governance, root-cause analysis, environment reliability, cross-functional coordination, and operational readiness for high-availability financial platforms. Success requires strong domain knowledge, disciplined execution, and the ability to manage high-pressure production events in a regulated environment.
Key ResponsibilitiesProduction Operations Leadership- Incident Management - Lead high-severity incident bridges, coordinate triage, ensure timely resolution, and manage communication across business and technology stakeholders.
- Problem Management - Drive root-cause analysis (RCA), corrective action plans, and long-term remediation to prevent recurrence.
- Stability & Reliability Programs - Oversee initiatives that improve uptime, reduce operational risk, and enhance system performance across trading and wealth platforms.
- Environment Oversight - Ensure production, UAT, and lower environments are stable, compliant, and aligned with release schedules.
Cross-Functional Execution- Coordinate across engineering, SRE, DevOps, QA, product, operations, and compliance teams to ensure seamless production support.
- Partner with architecture and engineering teams to validate fixes, enhancements, and infrastructure changes before production rollout.
- Manage vendor escalations and ensure timely resolution of third-party platform issues.
Governance & Reporting- Maintain RAID logs, operational dashboards, incident metrics, and service-level reporting.
- Provide executive-ready updates on incident trends, platform health, and operational risks.
- Facilitate operational reviews, post-incident debriefs, and continuous improvement forums.
Domain-Specific ResponsibilitiesLead production support programs involving:
- Trading platforms / OMS / EMS
- Portfolio management and advisory systems
- Market data feeds and integrations
- Regulatory and compliance-driven operational controls
- API integrations, data pipelines, and cloud-hosted services
Ensure operational readiness for:
- Release deployments
- Infrastructure upgrades
- Vendor platform changes
- Disaster recovery and business continuity exercises
Agile & SDLC Alignment- Partner with Scrum teams to ensure production issues are prioritized in backlogs.
- Validate that fixes meet functional, technical, and regulatory requirements before deployment.
- Drive continuous improvement across incident response, monitoring, alerting, and operational processes.
Required Qualifications- 9-12+ years of experience as a Technical Program Manager, Production Support Manager, or Senior Project Manager within Wealth Management, Asset Management, Capital Markets, Institutional Trading or Financial Services.
- Proven experience managing high-severity incidents and leading cross-functional response teams.
- Hands-on experience with ITIL, incident/problem management, and Agile/Scrum delivery.
- Exposure to cloud technologies (AWS, Azure), monitoring tools (Splunk, AppDynamics, Datadog), and modern integration patterns (APIs, microservices).
- Excellent communication, stakeholder management, and executive reporting skills.
- Ability to translate operational issues into actionable technical and business plans.
Preferred Qualifications- Certifications such as ITIL, PMP, SAFe, CSM.
- Experience supporting OMS/EMS platforms, portfolio tools, or wealth management systems.
- Strong understanding of:
- Trading workflows (equities, fixed income, mutual funds, alternatives)
- Advisor and client lifecycle
- Market data, order routing, and trade execution
- Operational risk, controls, and regulatory expectations
- Experience working with vendor platforms or third-party financial-technology ecosystems.
