Position Title: Technical Program Manager, Partner Integrations
Department: Delivery Engineering
Reports To: Director, Strategic Programs
Location: US Remote

Overview:

Lead and optimize core system integration projects for One Inc, driving successful delivery and ongoing improvement of PremiumPay and ClaimsPay solutions. Serve as a subject matter expert for both internal teams and clients.

Key Responsibilities:

• Lead Integration Projects:
  Oversee new and existing core system integration projects, serving as the subject matter expert for both internal teams and clients. Ensure all aspects of project implementation-including scope, schedule, and costs-are executed flawlessly and delivered on time, within scope, and within budget.
• Stakeholder Collaboration:Collaborate with a dedicated Software Implementation Consultant and coordinate internal resources, third parties, and partners to align technical and business objectives for partner integrations. Build strong, trustful relationships with prospects, customers, and implementation partners.
• Requirements & Backlog Management:Lead requirements gathering workshops, assist in defining project scope and objectives, and gather business requirements for enhancements. Intake and prioritize defects, manage the integration backlog, and ensure resource availability and allocation.
• Project Execution & Documentation:Manage project timelines, resource capacity, and comprehensive documentation. Facilitate User Acceptance Testing (UAT) as integrations evolve, and maintain detailed project records.
• Performance & Advocacy:Track integration performance, data accuracy, and user adoption post-launch. Advocate internally for integration needs and drive initiatives that accelerate revenue generation for products and services.
• Support & Escalation:Support sales opportunities, new delivery projects, and handle escalations as needed. Effectively report and escalate issues to management.
• Mentorship & Methodology:Mentor customers and partners in One Inc implementation methodologies. Set realistic expectations and measure project performance using appropriate tools and techniques.

Skills:

• Solid technical background with hands-on experience in software development and web technologies
• Excellent client-facing and internal communication skills; ability to build relationships with stakeholders
• Skilled at identifying project interdependencies and mobilizing resources to maximize productivity and manage risk
• Outstanding written and verbal communication abilities
• Ability to lead and facilitate workshops and meetings with diverse participants
• Strong organizational skills, attention to detail, and multi-tasking capability
• Humble, positive, and ethical professional demeanor
• Technical proficiency in APIs, data exchange protocols (webhooks, REST), and software architecture
• Effective at translating technical details for business partners and business needs for engineers
• Problem-solving skills to resolve data discrepancies and technical mismatches
• Strategic thinker who understands how integrations drive revenue, efficiency, and customer experience
• Ability to learn new software systems and how clients use them to support solutioning our products

Bonus Skills (But not Required):

• Insurance Industry experience a plus
• Agile SCRUM methodology experience
• Background in Insurance Software
• Experience with a top tier consulting company

Education & Experience:

• Bachelor's Degree in Business, Computer Science, MIS or equivalent experience is preferred
• At least five years' experience leading high-performance teams and/or implementation projects for Enterprise Packaged Software

Desired Traits:

• Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.