Position:Technical Program Manager
Number of openings: 1
Start date: ASAP
End date: 12/31/2026

Locations: Austin, TX is the priority (Hybrid model), Toronto, CAN (Hybrid model)

Nice-to-haves (but will be prioritized): Software skill set background, Payments experience, & AI experience.

Must-have skills:
Strong communication skills, technical program management leadership skills, technical acumen, Full TPM lifecycle experience, Risk and issue management, Ability to work with all partner levels with ease, Ability to utilize data & metrics for actionable items.

About the team and the role:
This role sits within Client's Technical Program Management organization and is focused on orchestrating large, cross-domain initiatives for the Payments & Financial Services

Technology
that power our marketplace experience. You will partner closely with Product, Engineering,
Business, Design, and Product Marketing across several high-impact domains, as well as
support key initiative such as Seller Payments & Payouts, and Seller Capital & Insurance,
Monetization, and Merchant Services to plan, prioritize, and deliver programs that move billions of dollars annually for millions of buyers and sellers across 190+ markets.

What you will accomplish:

• Own the annual and quarterly planning activities across the Priorities and Domains, standardizing intake governance, prioritizing the projects, assessing cross-functional demand, and developing unified roadmaps with a clear capacity framework to support that.
• Drive cross-functional alignment and execution for strategic and multi-domain initiatives, working with teams to identify the GETs/PUTs, putting work backwards plans, securing commitments from dependency owners, facilitating trade-offs and sequencing the execution of the projects to ensure reliable delivery.
• Drive critical projects from inception through launch.
• Partner with Business, Product, Engineering, Build, Marketing, Analytics, and other key domains. Deliver projects on time and within budget while meeting goals and outcomes.
• Proactively identify and mitigate Risks & Blockers impacting project outcomes and goals.
• Build and own program health reporting and executive-ready status updates, including risk registers, tradeoff summaries, and playbooks for resolving customer concerns, and regularly present program status, blockers, and recommendations to senior leadership.
• Establish and improve operating cadences and artifact standards (planning reviews, roadmap reviews, requirements reviews, project status check-ins, Scrum of Scrums, and executive summaries) that improve execution readiness and cross-team coordination.
• Analyze program and product metrics; identify systemic risks, conduct root-cause analysis, balance trade-offs between business needs and technical constraints, and drive consensus across partners to keep programs on track.
• Communicate and collaborate effectively at all levels, including executive updates, steering committee presentations, program documentation, and cross-functional tracking, keeping all collaborators aligned and accountable throughout delivery.
• Purposefully employ artificial intelligence and generative technologies to improve program management efficiency by automating manual tasks. Define future work approaches, mentor TPMs and PMOs, lead retrospectives, and codify operating procedures to promote continuous improvement organization-wide.

What you will bring:

• Bachelor's degree in Computer Science, Engineering, Business, or equivalent; 10+ years of experience collaborating with Program, Development, Technical, Corporate Operations, and Sales/Marketing groups
• Proven track record of leading large-scale, cross-functional programs in a product and technology environment from conception through completion, with the ability to operate independently under ambiguous or unfamiliar circumstances with little to no guidance.
• Proven technical background - able to engage directly with engineering teams, understand system architecture, assess delivery risk, and translate technical trade-offs for business and executive partners credibly in both directions.
• Practitioner-level experience with AI and GenAI tools (including ChatGPT Enterprise, Gemini, Glean, NotebookLM, Claude Code, and custom AI agents) actively applied to accelerate program planning, documentation synthesis, and execution - not as experiments, but as repeatable operational habits.
• Proficiency in Agile methodologies and program tracking tools - Jira, Airtable, Confluence, and Google Workspace; comfortable writing queries, building dashboards, and creating templates that make program data effortless for teams; experience with Tableau, Looker or Power BI is a plus.
• Capable of leading through influence, negotiation, and information management; holding stakeholders accountable to shared goals regardless of seniority; managing multiple partners across levels proactively and clearly, and prioritizing competing demands without loss of efficiency or visibility.
• Strong executive presence and communication skills. Experience delivering presentations to steering committees. Manage blocking issue frameworks and program documentation for VP and C-suite audiences. Work with global, matrixed engineering organizations.

Additional information

Technical Program Leadership
* Lead complex, multi-team technical programs from strategy through launch.
* Translate business objectives into program plans, milestones, dependencies, and measurable
outcomes.
* Manage multiple interconnected workstreams across engineering, product, operations, and business teams.
* Establish program governance, operating rhythms, decision forums, and escalation paths.

Technical Acumen
* Understand software development lifecycles, system architecture, APIs, data flows, cloud infrastructure, and platform dependencies.
* Partner effectively with engineers and architects without necessarily being a hands-on
developer.
* Evaluate technical tradeoffs, integration risks, scalability concerns, and implementation
constraints.
* Understand Agile, Scrum, Kanban, DevOps, CI/CD, testing, release management, and
production-readiness practices.

Planning and Execution
* Build integrated roadmaps, delivery plans, critical paths, and release schedules.
* Identify and manage cross-team dependencies, resource constraints, and sequencing conflicts.
* Drive execution against scope, schedule, quality, and business objectives.
* Maintain clear accountability for deliverables, owners, dates, and decisions.
* Lead launch readiness, go-live coordination, ramp plans, and post-launch monitoring.

Risk and Issue Management
* Proactively identify technical, operational, regulatory, and organizational risks.
* Develop mitigation plans, contingency strategies, and escalation criteria.
* Resolve blockers and drive decisions across teams with competing priorities.
* Use data and program indicators to identify delivery risks before milestones are missed.

Stakeholder Management
* Influence engineering, product, design, operations, legal, compliance, and executive
stakeholders.
* Align teams that do not report directly to the program manager.
* Facilitate difficult prioritization, scope, resource, and technical tradeoff discussions.
* Build trust through transparency, follow-through, and consistent communication.

Executive Communication
* Communicate program health, risks, decisions, and required actions clearly.
* Produce concise executive status reports, dashboards, decision documents, and
presentations.
* Tailor technical information for engineering teams, business leaders, and executives.
* Escalate issues with clear context, impact, options, and recommendations.

Data and Metrics
* Define success metrics, operational KPIs, delivery indicators, and program health measures.
* Use data to evaluate progress, identify trends, and support prioritization decisions.
* Track schedule variance, defect trends, resource capacity, dependencies, and launch
readiness.
* Develop dashboards and reporting mechanisms that provide actionable visibility.

Leadership and Influence
* Lead through influence rather than formal authority.
* Create clarity in ambiguous or rapidly changing environments.
* Hold teams accountable while maintaining productive working relationships.
* Mentor program managers and improve program-management practices across the organization.
* Drive organizational change, process improvements, and stronger execution discipline.

Common Tools
* Jira, Confluence, Airtable, Smartsheet, or similar planning tools.
* Excel or Google Sheets for analysis, capacity planning, and reporting.
* Tableau, Power BI, Looker, or similar data-visualization platforms.
* Slack, Microsoft Teams, Zoom, and collaborative documentation tools.