Minimum qualifications:- Bachelor's degree in a technical field, or equivalent practical experience.
- 5 years of experience in program management.
- Experience in critical data center operations or mission critical experience.
- Experience in human performance improvement.
Preferred qualifications:- 5 years of experience managing cross-functional or cross-team projects.
- Experience managing global programs and policy development within a technical environment.
- Proven track record of designing and delivering technical training programs to large audiences.
- Ability to travel 30% of the time.
- Public speaking skills and enthusiasm for teaching/leading multi-day training events.
About the jobThe Data Center Incidents and Availability (DCIA) Team maximizes post facility ready (FR) uptime by identifying risk proactively and preventing incidents before they happen, developing global standardized programs to provide all operational personnel the capability to reduce the impact of infrastructure events, delivering high-quality postmortems to minimize the chance of incident recurrence, and measuring performance and producing high-quality reports.
As the Critical Work Process (CWP) Technical Program Manager, you will serve as the global lead for program policy and execution across the data center fleet under the greater Operational Performance Framework and in collaboration with the Human Performance Fundamentals program. You will own the end-to-end policy framework, ensuring that electrical, mechanical, and controls domains remain aligned with critical work criteria while adapting to evolving operational needs. You will be responsible for managing program enhancements by fielding feature request bugs and translating postmortem trends into actionable program improvements that enhance reliability and safety.
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $163000 - $236000 (USD) 15% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities - Manage and evolve the global critical work process program and policy, ensuring alignment across all equipment domains including Electrical, Mechanical, and Controls.
- Field and prioritize program bugs, driving the development of tools and processes that optimize critical work execution.
- Develop and maintain comprehensive training curricula, including instructor-led materials and Learning Management System (LMS) modules. Coordinate and manage regional trainers to deliver training sessions to the global fleet, ensuring consistent adoption of program standards.
- Translate critical operation event trends and Data Center Facility Availability data into measurable reporting, scalable action items and policy updates to prevent incident recurrence.
- Consult with site teams during postmortem creation and Bug/Business Review Board closeout to investigate and properly assess operational errors and root causes. Review final postmortem documentation and key event root cause coding for accuracy.
